Quality & Performance Manager

▪ Develop and enforce quality assurance standards and procedures.

▪ Monitor performance metrics and identify areas for improvement.

▪ Conduct audits and provide actionable feedback to teams.

▪ Develop performance improvement strategies.

▪ Lead training sessions

▪ Foster a culture of accountability while ensuring compliance with regulatory requirements.

▪ Establish performance metrics and objectives for teams.

▪ Optimize operational processes and document best practices for consistency.

▪ Manage budgeting processes to align resources with strategic goals.

▪ Oversee governance frameworks to promote accountability and transparency.

▪ Implement reporting mechanisms to track performance and progress.

▪ Ensure compliance with relevant regulations while promoting organizational transparency.

▪ Collaborate effectively with colleagues and contribute shared team objectives.

▪ Provide regular updates on performance and document

▪ Bachelor’s degree in Business Administration or a related fiel

▪ Preferred 5+ years of experience in quality assurance and performance management.