Senior (Technical) Product Manager

As a Senior Product Manager at GoodData, you'll dive deep into driving the strategic vision for our Core module and its services. Your main responsibilities include engaging with customers to address their challenges, developing a quarterly product roadmap, leading the evolution of core services like metadata and authentication, and working closely with engineering to ensure smooth feature delivery. You'll also be responsible for defining KPIs that help us meet SLA commitments and maintain platform reliability.

To apply for the Senior Product Manager role at GoodData, you should have over three years of product management experience in SaaS or enterprise software, particularly with a focus on platform services. We also look for a solid understanding of B2B enterprise platforms, including scalability and compliance aspects. Familiarity with cloud-native architectures and modern software development practices will be beneficial, as well as previous experience in technical roles like software architect or engineering manager.

GoodData ensures the reliability and compliance of its Core services by defining and monitoring key performance indicators that align with our Service Level Agreements (SLAs). The Senior Product Manager plays a crucial role in this process, working closely with both customers and engineering teams to anticipate challenges and improve platform resilience. Keeping up with security and compliance requirements is also a top priority, ensuring that our services are not only robust but trustworthy.

Essential skills for a Senior Product Manager at GoodData include strong technical understanding of modern software architectures and the ability to communicate complex concepts clearly to both business and technical stakeholders. You'll need leadership skills to guide cross-functional teams and a knack for problem-solving, especially when it comes to technical challenges within B2B platforms. Experience collaborating closely with engineering teams is also a must, allowing you to influence product direction effectively.

At GoodData, the culture is one of collaboration and innovation. As a Senior Product Manager, you'll work closely with diverse teams, including engineers, architects, and business leaders, all committed to achieving common goals. We foster an environment where open communication is key, and your ability to articulate business and technical concepts will help create a shared understanding among stakeholders. Embracing challenges and collectively driving successful outcomes is at the heart of our team dynamics.

When managing a product roadmap, I prioritize tasks based on customer needs, business goals, and technical feasibility. I assess feedback from stakeholders, analyze market trends, and collaborate with the engineering team to gauge the complexity and potential impact of each feature. Ensuring alignment between customer demands and our strategic vision is crucial, and regular check-ins help to adapt the roadmap as necessary.

In my previous roles, I've regularly collaborated with cross-functional teams, including engineering, sales, and customer support. For instance, I organized workshops to align vision and objectives, facilitated regular updates to streamline communication, and encouraged feedback loops. This collaboration ensured that all team members contributed to the product's success and its alignment with market needs.

To gather customer feedback, I employ a mix of surveys, interviews, and analytical tools. I develop structured surveys targeting specific features and organize regular customer interviews to dive deeper into their experiences and challenges. Additionally, monitoring usage data and feedback from customer support plays a significant role in understanding pain points. I then analyze this data to inform product roadmap decisions effectively.

When faced with technical challenges as a product manager, I first consult closely with the engineering team to understand the core of the issue. I embrace a problem-solving mindset, collaborating to explore all potential solutions and weighing their pros and cons. Open communication is key, and I aim to keep stakeholders informed of progress and changes to expectations, fostering a partnership approach rather than a directive one.

Defining and monitoring KPIs has been pivotal in my product management approach. Initially, I carefully select KPIs that align with our business goals and customer needs. I regularly track these metrics using dashboards and reports, facilitating team discussions to assess our progress. By iterating on these KPIs and adjusting our strategies accordingly, we ensure that we stay focused on delivering customer value and meeting SLA commitments.

To stay updated with the latest trends in cloud platforms and software architecture, I actively participate in industry conferences, engage with professional networks, and subscribe to relevant publications and newsletters. Online courses and certifications are also invaluable for gaining new knowledge and skills. I find that discussing trends with peers and thought leaders helps deepen my understanding and provides perspective on how these trends can apply to our products.

One successful product I managed involved a core service feature that enhanced metadata management for our users. By gathering extensive feedback from customers during the beta phase, we adjusted our approach based on their insights. Our team worked diligently on the development, and we met our launch deadline. Success was measured not just by user adoption rates but also by customer satisfaction scores that significantly improved post-launch.

Customer engagement is at the heart of my product management strategy. By actively listening to our customers and involving them throughout the development process, I ensure that we not only develop a product that meets their needs but also fosters strong loyalty. Continuous engagement—through surveys, interviews, and feedback sessions—helps build a community around our product and provides invaluable insights that guide our roadmap.

I would approach this situation by fostering open dialogue and understanding their concerns. By demonstrating the benefits of new processes and providing training sessions to ease the transition, I would help the team feel more confident. Collaboration and regular feedback would be vital, allowing us to adapt the process based on their input, gradually fostering a culture of innovation and openness to change.

I prefer agile methodologies, as they align well with my work style of adaptation and iterative progress. Agile allows for flexibility and continuous feedback, enabling teams to pivot quickly in response to customer changes or new insights. I value regular stand-ups, sprint reviews, and retrospectives as they facilitate transparency and team cohesion, allowing us to stay aligned with our goals while being responsive to needs.