Customer Success Marketing Manager (Part-time Temporary)

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

Granicus is looking for a high-energy, proactive marketing manager with a journalistic mindset and a passion for finding and amplifying government success stories. We are looking for someone who enjoys building and maintaining strong relationships with customers and cross-functional teams to find, tell, and promote inspiring stories. You’ll be a key partner with our sales, customer success, and marketing teams to build resources and assets to help tell our story through the voices of our customers.

The Customer Success Marketing Manager will identify compelling cases of customers using Granicus solutions to achieve great outcomes, conduct related interviews and research, and produce compelling customer success stories for distribution in multiple formats, including blogs, slides, podcasts, videos, etc. This manager will also work closely with marketing operations to build and maintain an easy-to-use, searchable success story catalog for use by sales, marketing and executive staff. This is a temporary, part-time position requiring approximately 20 hours per week.

Leveraging their customer relationships, this manager will support the events team by identifying and recruiting government speakers for Granicus and industry events. Finally, this manager will also coordinate customer references for Granicus sales opportunities.

#UnitedStates

• Immerse yourself in the daily life of Granicus customers to identify compelling cases where customers have used Granicus solutions to drive great outcomes
• Take our success story program to the next level by ensuring a steady stream of new and strategic stories are created in partnership with our sales and product/segment marketing teams
• Create an easy-to-use online success story catalog enabling sales, marketing, and executive staff to quickly locate relevant success stories for their pitches and presentations
• Create a customer speakers’ bureau by cultivating customer leaders who are willing to speak with external media and/or speak in person or online at industry or Granicus-produced events
• Manage our customer reference program, working continuously to expand our list of high performance customers willing to provide references, tracking customer reference usage, and advising sales staff on matching the best references for each opportunity
• Partner with our Marketing and Customer Success teams to create, lead and manage webinars and other customer-focused groups and events to help drive engagement and increase satisfaction
• Work cross-functionally on customer events and initiatives such as user groups, annual summits (both in-person and virtual), and other similar projects

• 4+ years of journalism, content marketing, communications or similar relevant experience in writing/creating compelling content for publication
• Strong writing, editing, and content creation skills across a variety of formats
• Strong project management skills
• Passion and/or experience in working with public sector entities
• Very strong written communication skills as well as presentation skills
• Experience and/or interest in building customer reference programs and communities
• An understanding of how to manage the priorities of multiple stakeholders in a complex environment
• Comfortable and professional when interacting with customers and prospective customers, and representing Granicus to the general public
• An ability to work well in a fast-paced environment where functioning autonomously and as part of a team collaborating across many parts of the organization are equally important

Potential base salary. Does not include bonus OR commission and benefits.

COMPENSATION RANGE: $40,000-$50,000 USD

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits 

At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

- Flexible Time Off

- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance

- 401(k) plan with matching contribution

- Paid Parental Leave

- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance

- Group legal coverage 

- And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.