Customer Support Specialist

HaaNaa is seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the frontline ambassador for our brand, playing a crucial role in ensuring our customers have an exceptional experience with our products and services. You will interact with customers via various channels, including phone, email, and live chat, to address inquiries, resolve issues, and provide timely and accurate information. As a Customer Support Specialist, your ability to empathize with customers and provide thoughtful solutions will directly influence their satisfaction and loyalty to our brand. This position requires excellent communication skills and a passion for helping others. You will also collaborate closely with other teams to ensure customer feedback is captured and relayed to enhance our offerings. In addition to assisting customers, you will have the opportunity to contribute to the development of our support resources, such as FAQs and help articles, improving our overall efficiency. Join us at HaaNaa, where you can make a real difference by delivering top-notch support and fostering enduring relationships with our customers, all while working in a supportive and innovative environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Diagnose and troubleshoot customer technical issues with our products and services.
• Provide clear, accurate information and solutions to customer queries.
• Maintain customer records and document interactions in our CRM system.
• Collaborate with internal teams to resolve complex customer issues and improve processes.
• Educate customers on product features, best practices, and updates.
• Gather customer feedback and insights to identify trends and suggest improvements.

• Proven experience in customer support or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Experience with CRM software and support ticketing systems.
• Flexibility to work in shifts, including evenings and weekends if necessary.
• A passion for delivering exceptional customer service and exceeding customer expectations.