Customer Service Agent (Dutch -speaking)

As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business by being the first point of contact for our customers every day. You will make our customers happy by answering questions about their online orders, our products, our stores & more.  

Key role responsibilities: 

• Communicate effectively with customers via calls, emails, and live chats in Dutch, providing support and assistance. 
• Actively listen to customers and provide clear and thoughtful responses to ensure their satisfaction. 
• Report our customers’ feedback to the relevant department to find solutions and foster loyalty. 
• Be an ambassador for the brand and its values in all interactions. 

Would you like to learn more about the role of Customer Service Agent? Listen to our Job cast episode and hear more about the job firsthand – directly from our team: First Line Agent 

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What you will need to succeed:  

• You demonstrate excellent written and spoken communication skills in Dutch (C1 level) 
• You have a strong customer orientation and consistently bring a positive attitude in all interactions 
• You excel at managing time pressure and adapt to changing priorities 
• You possess computer skills: a good knowledge of Microsoft applications and/or SAP is a plus 
• You are a fashion enthusiast 

What we offer:  

• Collaborative and inclusive company culture with opportunities for growth and development through Traineeship programs & access to learning platforms. 
• International environment and a dynamic team in our office in Maastricht. 
• The possibility of working from home to maintain a healthy work-life balance. 
• Exclusive worldwide staff discount on all of our concepts and H&M’s Group brands (H&M, COS, &Other Stories, Arket, MONKI, Weekday) both in store and online. 
• Compensation for commuting (train or car) and working late shifts. 
   

You can choose to work part-time or full-time, from 21 hours up to 35 hours per week on average.  

Start date is 24-03-2025 or 12-05-2025 

Gross salary depending on your contract € 1324,00 – € 2206,91 per month.

We look forward to receiving your application!    

Benefits 

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity 

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Company Description 

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here. 

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