Spanish Speaking Customer Service for the Top Electronics Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic Spanish Speaking Customer Service Representative for a top electronics company. In this role, you will be the first point of contact for customers seeking support and information about our client's products. Your fluency in Spanish will be pivotal as you assist a diverse clientele, ensuring they receive the highest standard of service. You will be part of a vibrant team that values creativity and effective communication, enabling you to thrive in a fast-paced environment. This is an excellent opportunity for someone looking to leverage their language skills while working for a reputable company that values customer satisfaction and employee growth. If you are passionate about technology and keen to provide exceptional support to customers, we would love to hear from you. Join us at The House of Mercier and take your career to the next level by working with a leading company in the electronics sector, enhancing user experiences and building lasting customer relationships.

Responsibilities

• Provide exceptional customer service in Spanish to assist customers with inquiries and issues related to electronics products.
• Resolve customer complaints through effective communication and problem-solving skills.
• Utilize CRM software to log interactions, notate issues, and track resolutions.
• Educate customers on product features, specifications, and usage to enhance their experience.
• Maintain up-to-date knowledge of the company's products and industry trends to provide accurate information.
• Collaborate with team members to improve processes and elevate the standard of service delivered.
• Participate in training sessions and workshops to develop skills and knowledge relevant to customer service strategies.

• Fluency in Spanish and English, both written and spoken, is essential.
• Previous experience in customer service, preferably in the consumer electronics sector.
• Strong problem-solving and critical-thinking skills to address customer needs effectively.
• Excellent communication and interpersonal skills to interact with diverse customers.
• Familiarity with CRM software and customer service tools is a plus.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• A genuine passion for technology and a proactive approach to learning about new products.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...