Marketing Manager

Hello Neighbor is seeking a Marketing Manager to join our growing team. The Marketing Manager plays a pivotal role in advancing Hello Neighbor's mission by crafting and executing creative marketing strategies that effectively communicate the organization's mission, engage supporters, and drive donor contributions. 

Reporting directly to the Director of Development, this role is responsible for developing and executing marketing and communication campaigns that support fundraising objectives, fostering engagement, and expanding the reach of Hello Neighbor's mission through dignified storytelling. The Marketing Manager will be instrumental in elevating Hello Neighbor's profile, ultimately contributing to the organization's impact within the community.

The range of assignments makes this role an exceptional launch pad for personal and professional growth – within Hello Neighbor and beyond. Commitment to staff development is central to the culture we create at Hello Neighbor.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new lives. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. 

This is an in-house position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid return-to-work and in the office on Tuesday, Wednesdays and Thursdays. We require current COVID-19 vaccination for all employees.

Report To: Director of Development

• Key Marketing Initiatives:
• Oversees and implements daily workflow of the organization’s marketing needs
• Develop and execute marketing strategies; Create comprehensive marketing plans; Monitor and analyze campaign performance; Work closely with the Director of Development and Team to ensure all goals and deadlines are met. 
• Oversee projects and give guidance to ensure timeliness and accuracy; Encourage a culture of collaboration, creativity, and continuous improvement 
• Responsible for developing and implementing marketing and communication campaigns that harmonize with fundraising objectives.
• This role requires a strong sense of initiative to drive strategic marketing and communication endeavors. 
• Ensure that brand identity, messaging, and marketing and communications strategy are infused in all organizational and program needs
• Develop and implement content pillars and deliver a strong voice on behalf of Hello Neighbor’s core clients
• Develop, track, and implement metrics and reporting structures
• Ensure that the appropriate systems and procedures are in place to properly and reasonably support marketing and communications.

• Create and send weekly digital newsletter (via MailChimp)
• Develop, track, and implement metrics and reporting structures across all campaigns.
• Responsible for the achievement of the goals and objectives. 
• Ensure that evaluation systems are in place related to these goals and objectives and report progress to Hello Neighbor’s Leadership Team.

• Manage all aspects of Hello Neighbor and Hello Neighbor Network’s social media presence (LinkedIn, Facebook, Instagram, Twitter, YouTube).
• Create and schedule engaging social media content across all platforms. 
• Lead Hello Neighbor website including writing and publishing blog posts, event calendar and other key annual campaigns
• Increase awareness for key Hello Neighbor initiatives and events
• Monitor and respond to comments and messages, fostering community engagement and dialogue.

• Stay current on marketing and social media trends and best practices, recommending innovative approaches for improving our brand presence.
• Support a partnership strategy and support the marketing and development department to drive forward key goals 
• Manage all merchandise requests, execute delivery, and budgeting.
• Collaborate with cross-functional departments and roles to plan and execute specific copy and PR activities.
• Attend various Hello Neighbor events for content capture and marketing support.
• Attend and participate in department and team meetings.

• Demonstrates the ability to work efficiently and excel under tight deadlines to meet organizational goals
• The successful candidate must be currently authorized to work in the United States.
• Bachelor’s Degree and 3-5 years of marketing experience, preferably in a nonprofit
• Experience working with Adobe Suites
• Social media content management experience
• Knowledge of MailChimp or another newsletter software
• Experience building social media audiences and content creation
• Strong visual aesthetic and understanding of brand development
• Metrics and ROI-based approach to planning
• Creative Storyteller: You understand consumer emotions and cultural trends, and you can craft messaging and stories that resonate and create movements
• Deep respect and understanding for the privacy of the individuals we serve, while being an avid supporter of the work we do
• Avid and passionate marketer with a clear vision for nonprofit storytelling
• Pass a criminal history screen, including state and local child protection agency registries
• Must be 21 years old with a valid driver’s license and maintain a reliable vehicle with proof of adequate insurance coverage 
• If direct contact with clients, proof of immunity to vaccine-preventable diseases, including COVID is required
• Flexibility and ability to work occasional nights and weekends as needed
• Lived migration experience or knowledge of additional languages a plus

• Willingness to work in a fast-paced, multicultural environment
• Alignment with and support of Hello Neighbor’s core values
• Energetic, motivated, and hardworking
• Ability to take direction and work independently, as well as collaboratively
• Ability to take initiative and manage multiple tasks and projects at a time
• Ability to communicate clearly and interact well with the team
• Passion for community building, refugee and immigrant rights
• Cultural sensitivity and the ability to work effectively with people from diverse backgrounds
• Excellent writing, communication, and organizational skills
• Lived migration experience and fluency in other languages a plus

• This is a regular, full-time exempt in-house position at our Pittsburgh office in the Larimer neighborhood
• Salary Range:$22.59-$24.03/hour, payable biweekly
• Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24)
• Personal vehicle, valid driver’s license, and proof of insurance preferred
• Selected candidates will be invited to interview on a rolling basis
• The successful candidate must be currently authorized to work in the United States.
• Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment)

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!