Matching Grant (MG) Case Manager

Hello Neighbor is seeking a Matching Grant (MG) Case Manager who will support the efforts of the Employment Team as they welcome Pittsburgh’s newest neighbors. 

The Matching Grant (MG) Case Manager will join our highly effective Employment Team in supporting refugees and other qualifying participants enrolled in our Matching Grant program. The Case Manager will complement the work of the MG Employment Coordinator by providing a range of additional supportive services that clients and their families may need, including assessing barriers to self-sufficiency, developing service plans, making referrals, coordinating appointments for services, and teaching critical life skills.

This position is largely a community-based role. The Matching Grant (MG) Case Manager will assist clients to meet their basic needs and build skills needed for independence through a range of individualized supportive services, both directly and through engagements with other programs and service providers, including but not limited to Hello Neighbor’s Reception and Placement Program (R&P) and assorted healthcare, housing, education, and community-based service providers. 

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new lives. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. 

This is an in-house position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid return-to-work and in the office on Tuesday, Wednesdays and Thursdays. We require COVID-19 vaccination for full-time employees.

Report To: Employment Services Supervisor

• Alongside the Employment Coordinator, the Case Manager is responsible for the overall management of the case unit, including screening for program eligibility, completing an intake assessment, developing Family Self-sufficiency Plans (FSSP), providing required services, and completing and maintaining all required documentation.
• Provide Other Case Management services to families of clients enrolled in Hello Neighbor’s employment programs.
• Transport and assist clients to navigate a variety of appointments, including but not limited to applications for documents or public assistance, medical appointments, school enrollments, and immigration appointments. 
• Coordinate referrals to other Hello Neighbor programs as well as outside services as needed for MG clients (i.e., medical, employment, ESL, mental health)
• Arrange for and use interpretation and translation services to ensure effective communication with clients
• Record case notes, complete reports, and maintain all required documentation accurately and in a timely manner
• Leverage the assistance of Hello Neighbor volunteers in coordination with the Volunteer and Community Engagement Manager in order to assist MG clients
• Network and develop community contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively

• Bachelor’s or Master’s Degree in Social Work or a related field preferred
• Relevant work experience and a demonstrated ability to effectively work with refugee and immigrant communities
• Car, valid driver’s license and proof of insurance (Required)
• Alignment with and support of Hello Neighbor’s core values
• Flexibility to work some evening and weekend hours

• A team player
• Caring and patient
• Energetic, motivated and hardworking
• Ability to take direction and work independently, as well as collaboratively
• Ability to take initiative and manage multiple tasks and projects at a time
• Passion for community building, refugee and immigrant rights
• Ability to communicate with diverse communities
• Excellent writing, communication and organizational skills
• Living migration experience and fluency in other languages a plus

• $21.63-23.07/hour/hourly, 40 hours weekly
• This is an in-house, regular, full-time, non-exempt position. Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
• We require COVID-19 vaccination for full-time employees
• Applications are accepted on a rolling basis
• Selected candidates will be invited to interview on a rolling basis
• Anticipated start date: March - April  2025
• The successful candidate must be currently authorized to work in the United States.
• Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment).

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!