B2B Customer Service Specialist | 800K-925K PHP/year

B2B Customer Service Specialist

Position: B2B Customer Service Specialist
Location: Remote
Employment Type: Part-time initially, with potential for full-time
Salary:

• Part-time: 445–480 PHP/hour
• Full-time: 800,000–925,000 PHP/year

About the Role

We are looking for a highly organized and detail-oriented virtual professional to join the client's team as a B2B Customer Service Specialist. This role is ideal for someone with experience in B2B customer service who is comfortable using digital tools to track and manage customer interactions.

Starting as a part-time role, this position has the potential to grow into a full-time opportunity for the right candidate.

Key Responsibilities

• B2B Customer Service Management – Handle inbound inquiries, support existing business clients, and ensure smooth communication.
• Customer Tracking & Management – Use company tools to track customer interactions, updates, and service requests.
• Administrative Support – Assist with document processing, invoicing, and data entry using Excel, Word, and Xero.
• Process Improvement – Identify and implement ways to improve customer service workflows.

Required Skills & Qualifications

• Experience in the Australian or New Zealand B2B industry – Previous experience in a similar role is preferred.
• Strong technical skills – Proficiency in Excel, Word, and Xero for data tracking and reporting.
• Excellent communication skills – Must have a neutral accent and be able to communicate clearly with business clients.
• Detail-oriented & proactive – Ability to multitask, track ongoing customer interactions, and anticipate needs.
• Reliable & self-motivated – Works well independently in a remote setting.

Beneficial Experience

• Experience in bathroom and appliance sales – Previous experience in a similar role is preferred.

Why Join Us?

• Flexible part-time hours with potential for full-time
• Competitive pay and room for growth
• Opportunity to work with a growing company in the B2B space
• Supportive team and structured onboarding

How to Apply

If you’re a proactive and organized professional with strong B2B customer service experience, we’d love to hear from you!

To apply, please complete this form and share your CV with a brief cover letter outlining your relevant experience.