Training & Competence Manager - job 1 of 2

ABOUT HOMEPROTECT

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.

WHAT IT’S LIKE TO WORK HERE

Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last five consecutive years.

Sound good? Read on to find out more about joining our team…

KEY RESPONSIBILITIES

This is a varied role, that would suit a training and competence (T&C) specialist who enjoys having end-to-end ownership of the T&C framework and all associated tasks. The post holder will ensure we have a leading T&C approach fit for the current regulatory climate and that it’s communicated companywide, liaising with all employees, from frontline colleagues to our CEO. They will work with managers to embed appropriate training and development actions to ensure a culture of competence and continual improvement, including designing and delivering training for our customer facing teams. They will work closely with our outsourced partners to ensure appropriate T&C frameworks are also in place and adhered to. There may also be opportunities to contribute to broader L&D related activities across the business. 

Responsibilities for this role fall into five key areas:

Support regulated customer facing roles:

• Collaborate with internal customer facing teams (e.g. Assurance, Claims and Underwriting), to ensure detailed, business specific competence assessment tools have been developed in line with the established T&C scheme for that area.
• Continually develop associated MI and KPIs to monitor adherence to the schemes and the impact on employee competence and organisational objectives.
• Identify any current gaps in performance and work with line managers to create a development plan to enable these to be addressed.
• Create and deliver targeted and engaging training initiatives for new starters and existing employees, ensuring they address specific role requirements, support professional development and enhance individuals’ capability to deliver good customer outcomes.

Ensure companywide adherence to the T&C Policy:

• Ensure all other employees adhere to the T&C Policy and evidence this through regularly reviewing, sharing and updating MI and insight, tracking progress and taking any necessary action.
• Work with colleagues in HR, to ensure all internal processes, such as recruitment, onboarding and performance reviews, are aligned to the requirements outlined by the T&C Policy and adhered to on an ongoing basis.
• Ensure the CPD process is adhered to, and the required hours and associated quality standards are met by all employees.

Review and manage companywide mandatory development requirements:

• Manage all eLearning platforms, ensuring content is appropriate and engaging.
• Ensure all employees meet the agreed engagement / completion standards. 
• Use reports and KPIs to demonstrate necessary training has been completed and also to identify where there may be individual or group knowledge gaps. Work with internal stakeholders to develop appropriate tools to address these gaps.  

Provide oversight and monitoring of partner T&C schemes:

• Lead and develop the relationship with our partners, ensuring that appropriate T&C governance is in place and that it aligns with our expectations/internal ways of working.
• Confirm that all partner MI is received regularly, root cause analysis completed and follow-up actions have been taken to ensure the necessary systems and controls are working effectively. 

Support companywide business, professional and core skills development

• Work with HR peers to contribute to companywide L&D Strategy development and any associated projects such as career pathways and succession planning.
• Enable employees to focus and strengthen their business, professional and core skills through creation and implementation of innovative development initiatives, designing and delivering these internally when appropriate.
• Communicate and champion development progress and continual improvement internally and externally where appropriate.

Knowledge, Skills and Experience: 

We would love to hear from people with the following skills and experience for this role:

• At least 5 years T&C experience in a regulatory environment is critical.
• Ability to demonstrate a thorough knowledge and understanding of FCA T&C regulations. A relevant qualification such as Sales and Supervision - H15 (CII) or Supervision in a Regulated Environment J07 (CII) is desirable.
• Significant experience designing and delivering engaging training content and the ability to translate regulatory standards into actionable tools and frameworks is critical.
• Good data reporting and manipulation skills and confidence to utilise appropriate Microsoft Office tools.
• Experience in evaluating, assessing and demonstrating the effectiveness of learning programmes and producing performance dashboards.
• Experience and insight into big-company best practice, but able to demonstrate a desire and understanding of the breadth, speed and exposure involved with working for a small private-equity backed company.   
• Experience operating with stakeholders up to senior management level.
• An engaging and inspiring communications style and relationship management approach that is friendly and approachable and connects with a varied range of stakeholders.
• A self-starter who is comfortable assuming responsibility and accountability.
• Ability to multi-task, prioritising across a range of pressing matters.
• A creative flair to also think outside of the box, when differentiation is important.
• Persistence to follow up and ensure 100% adherence to standards, adapting different influencing styles as appropriate.
• Desire to deliver to the highest standard, with good attention to detail.   
• Enthusiastic about your job! We work hard and are excited about the opportunities and impact our team can have! 

We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including:

• A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance

• Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us
• 50% discount on home insurance for employees
• An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals
• Home working starter kit and money to spend on additional equipment you may need
• Charitable giving scheme, so you can donate to our partner charity, or one of your choice
• The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!

On top of that, we also offer all the standard stuff, like:

• 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually
• Private medical cover
• Life insurance
• Annual discretionary bonus scheme
• Pension contribution
• Free fruit and really good coffee for the days you come into the office
• Local and national retail discounts

Have we captured your imagination? If so, we’d love to hear from you!