Client Success Manager

Responsibilities

• Build and maintain strong, long-term relationships with key customers.
• Resolve customer complaints promptly and effectively.
• Keep customers informed about products, services, and updates.
• Conduct regular business reviews using CRM tools.
• Stay informed about competitors and strategize accordingly.
• Develop and implement strategies to enhance customer retention and reduce churn.
• Identify upsell and cross-sell opportunities within existing accounts.
• Collaborate with marketing to create campaigns that drive customer engagement.
• Monitor customer feedback and work with the product team to address any concerns.
• Analyze customer data to identify trends and areas for improvement.
• Develop and execute structured onboarding processes to ensure effective product
• adoption.
• Handle customer emails with professionalism, ensuring timely and effective responses.
• Gather and analyze customer data to identify trends and improve service delivery.
• Present insights on customer behavior, success metrics, and feedback to internal teams.
• Managed and compiled customer data from different resources to streamline operations.
• Work closely with product, tech, and marketing teams to ensure seamless client
• experiences.
• Provide feedback to internal teams on customer needs and feature requests.
• Manage multiple client accounts effectively, ensuring proactive communication and
• support.
• Join live calls with customers when required to provide direct assistance and resolution.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Willingness to work with cross-functional teams to enhance service delivery.
• Willingness to work with cross-functional teams to enhance service delivery.
• Ability to interpret customer data and feedback for continuous improvement.
• Proactively responding to customer emails and managing follow-ups efficiently.
• Experience in client success, account management, or customer service is preferred.
• Strong interpersonal skills with a customer-centric approach.
• Experience with CRM tools (e.g., HubSpot) and email handling.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to work in rotating shifts if required.