Technical Sales Consultant

Tell me about Igloo!

One of our core beliefs at Igloo is that people are a company’s biggest asset. This philosophy is woven into everything we do at Igloo – our behaviors, our culture, and especially our digital workplace solutions, which we as Iglooites use everyday. You might say we talk the talk and walk the walk!

Igloo's mission is to transform workplace communication and collaboration! We simplify workflows, making it easy to create and share content while delivering a delightful experience for all Igloo users.

That’s why we deliver an exceptional employee experience that goes beyond just perks and promises – Igloo can offer you the true sense of purpose that you’ve been looking for! We offer a fully remote work environment designed to empower you to thrive, excel and succeed in your career from the comfort of your home. Join Igloo and unleash your potential!

Why this role is important:

A Technical Sales Consultant (TSC) plays a pivotal role in bridging the gap between complex technical solutions and business needs. Reporting to the VP of Technical Sales Consulting, the TSC will collaborate closely with the Sales and Customer Success Teams to support new business acquisition, customer retention, and upsell efforts.

This role requires a deep understanding of Igloo products, with the ability to translate technical solutions into compelling presentations and workshops tailored for both technical and non-technical audiences. The TSC will also actively engage in sales activities, identifying customer needs and demonstrating how our solutions can drive revenue growth.

The TSC will advocate for customers by highlighting product feature blockers and offering market insights, competitive intelligence, and feedback on use cases or product requests to the Product and Technology teams. This role is vital to shaping our sales strategy and driving marketplace success. 

• Customer Sales & Relationship Management:
• Leverage sales techniques, including storytelling, active listening, and effective communication skill to influence prospective customers.
• Grow existing customer revenue and communicate product value proposition and solution design to drive growth and achieve quotas.

• Technical Expertise & Product Knowledge:
• Acquire and maintain in-depth knowledge of the company's products and services to effectively communicate product value.
• Stay up to date with industry trends, emerging technologies, and competitive offerings to evolve talk tracks and support deal strategies.

• Solution Design and Customization:
• Analyze business needs and requirements to design tailored solutions and ROI assessments to prospects and customers.
• Collaborate with technical teams to flag product gaps, align with future roadmap work, and adapt products to meet client specifications.

• Product Demonstrations and Presentations:
• Conduct engaging and informative product demonstrations to showcase user experiences by combining features, stories and value.
• Deliver presentations to both technical and non-technical audiences, explaining complex concepts clearly and effectively.

• Strategy and Support:
• Work closely with the Sales and Customer Success teams to develop and execute a strategy around presentations, technical demonstrations and written responses.
• Provide technical support during the sales process, including crafting proposals, creating presentations, and conducting product demonstrations.

• 3-4 years of experience in a Technical Sales Consultant position
• 4+ years of experience in business requirements gathering, consistently leveraging a solution-oriented approach to drive effective outcomes.
• Previous sales experience, with a proven track record of achieving and exceeding TSC sales quotas in a B2B SaaS environment.
• Strong technical knowledge and understanding of our product, along with the ability to effectively communicate complex technical concepts to non-technical audiences.
• Experience with digital transformation strategies, digital workplace technology, corporate communications strategies or knowledge management tools considered a major asset.
• Exceptional presentation, demo delivery, and written communication skills to effectively engage audiences.
• Proven ability to rapidly acquire and apply knowledge of new software, features and use cases.
• Demonstrated ability to effectively manage competing priorities, adapt to changing deadlines, and handle varying levels of urgency with ease.

What Igloo can offer you!

We offer a training budget for every employee, health benefits and a wellness spending account, and support a hybrid work environment. You choose whether you work on a Mac or PC, whatever hardware makes your work easier. We are also proud to offer a 100% remote-first work environment for each role at Igloo!

If you’re looking for a role with the right mix of autonomy and team collaboration, an environment that fosters transparency and trust, a company with seasoned leadership and backed by a leading investment firm, a career with lots of opportunity and room for growth, and a chance to personally influence how organizations work, then we invite you to step inside Igloo. 

Sound like you?  Apply now!

Igloo is committed to building and supporting a culture of equity, diversity, inclusion, and accessibility. We hire the best talent and welcome applications from all qualified individuals, especially those from underrepresented and systemically oppressed groups.

Accommodations are available on request to enable your full and inclusive participation in our recruitment process. Please contact hr@igloosoftware.com for if you require support.

Learn more about Igloo Software: https://www.igloosoftware.com/careers/