Director, Quality & Safety
Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
The primary location for this role is remote, travel is estimated to be up to 25%, and the expected schedule is full-time (40 hours) 5 days per week, willingness and ability to cover all time zones (primary availability during central time) is required.
About the Role:
As Health Services Director with Imagine Pediatrics, you will manage and mentor a team of Quality and Safety Consultants as well as lead operational implementation of processes and projects to support Quality and Safety initiatives, drive performance improvement, and foster a culture of safety that prioritizes patient well-being and exceptional care. In this role you will:
- Lead the development, implementation, and monitoring of clinical quality and safety programs that align with organizational goals and drive continuous improvement.
- Partner with Quality and Safety Consultants plus clinical and operational leaders to cultivate a culture of safety, focusing on harm prevention, process improvement, patient experience and adherence to best practices.
- Lead the Patient Experience program including surveys, reporting, response management and performance improvement programs.
- Manage the Safety Event reporting system, structure and platform including performance improvement opportunities, RCAs, Common Cause Analysis, analyzing trends and partnering with internal stakeholders for action plans.
- Utilize data and analytics to identify trends, measure outcomes, and inform performance improvement initiatives.
- Interface with external stakeholders including health plans, community providers and community agencies for developing, implementing and monitoring Quality initiatives.
- Collaborate with the VP of Quality and Safety in the development and management of the department budget, strategic planning, etc.
- Participates and provides support for the organizational Quality and Safety Committee.
About You:
First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:
- Bachelor’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc)
- 5+ years' experience in a healthcare environment, including health plans, medical groups, providers, clinics, or healthcare delivery organizations.
- Experience leading teams and implementing Quality and Safety initiatives related to HEDIS, NCQA, CMS, patient experience, Patient Safety, etc.
- Ability to work independently, multi-task, establish priorities, and communicate clearly both in writing and verbally.
- Willingness to travel up to 25% of the time (on average).
- Comfort working in a fast paced, start-up environment.
Preferred Qualifications:
- Master’s degree in clinical or health sciences related field (including but not limited to nursing, pharmacy, etc).
- CPHQ Certification (Certified Professional in Healthcare Quality, or/and CSP Certification (Certified Safety Professional)
- Experience working with a pediatric population or value-based care.
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
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We are on a mission to reimagine pediatric health care for the better, so that children with medical complexity and special health care needs can spend less time in the hospital and more time at home and in their communities. Our multidisciplin...
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