Partner Success Manager
Who We Are
We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality 24/7 care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.
By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, 24/7 support they deserve. We don’t replace a child's existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What You’ll Do
Imagine Pediatrics is seeking a Partner Success Manager to drive client engagement and growth within a newly created Partner Success Department. You will play a critical role in supporting the build of the new department with key business results related to client retention and contract performance. Additionally, you will:
Client-Facing Delivery Expectations:
- Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan -partnerships.
- Build and maintain strong and lasting partner relationships and operate as on-going point of contact for client partners.
- Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate.
- Develop content for all client-facing meetings and track and execute all meeting follow-up asks.
- Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care.
- Collaborate with the market teams to support Joint Operating Committee meetings.
Internal Governance and Communication:
- Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client.
- Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population.
- Identify opportunities to optimize our financial performance and socialize them with the internal teams.
- Champion clients’ needs and represent their interests in critical issue resolution
- Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
- Work closely with our data team to generate reporting that supports care coordination and performance management with each client.
- Clearly communicate the progress of strategic initiatives, both internally and externally
- Provide input to the product and solution development process as the “voice of the customer”
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You will need:
- A knack for building strong relationships and partnerships,
- Functional experience with client-facing roles and responsibility for driving business results.
- Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans.
- 3-5+ years' experience in a client-facing/client success role, preferably with health plan clients
- A “commercial mindset” to help the company meet its high growth goals. Experience at an early to mid-stage start-up company is a plus.
- Demonstrated ability/flexibility to work cross-functionally in a fast-growing company.
- Strong critical thinking and problem-solving skills
- Willingness to travel (20%)
What We Offer (Benefits + Perks)
The role offers a base salary range of $120,000 - $140,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
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We are on a mission to reimagine pediatric health care for the better, so that children with medical complexity and special health care needs can spend less time in the hospital and more time at home and in their communities. Our multidisciplin...
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