Marketing Operations Manager

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-tobe-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 

Who We're Looking For

We're seeking an experienced, confident, and inspiring marketer to lead our Marketing Operations team across the Food Ingredients (Fi) and Vitafoods portfolio within Informa Markets, EMEA.

What You'll Do

You'll be a vital part of our cross-functional marketing management team, reporting to the Senior Marketing Director – Food. Your role is crucial in driving the growth of our Fi and Vitafoods brands.

Here's what you'll be responsible for:

• Transform our marketing approach using Customer Lifecycle principles
• Lead a team of experts in agile marketing and new ways of working
• Own team planning and budgeting processes
• Drive marketing effectiveness and team productivity
• Manage our marketing calendar, ensuring top-quality delivery
• Boost customer satisfaction and retention through excellent client marketing
• Create an environment where teams love to work and showcase their talents

Your Expertise

We're looking for someone who:

• Has proven leadership experience in Marketing/Marketing Operations
• Builds high-performing teams that deliver results
• Thrives in our fast-paced, deadline-driven environment
• Has a track record in marketing transformation, especially in high-growth organizations
• Understands Customer Lifecycle Marketing inside out
• Excels at Marketing Operations and complex project management
• Makes data-driven decisions
• Collaborates effectively, both internally and externally
• Manages agencies to bring in extra expertise and execute campaigns

Your Responsibilities

• Develop our marketing operations to boost productivity and effectiveness
• Champion agile marketing practices, stepping in as scrum master when needed
• Drive improvements in marketing ROI and team satisfaction
• Own our marketing planning process and activity schedule
• Implement Customer Lifecycle marketing principles across our campaigns
• Partner with Digital, Attendee, and Commercial Marketing teams to hit our goals
• Break down barriers by collaborating with teams outside marketing
• Enhance our customer journey, especially for our Event Planner App and Attendee Registration
• Manage marketing elements of our Barter and Signage process
• Analyze and improve our marketing performance with the Digital Marketing team
• Identify and address skill gaps with the Senior Marketing Director
• Guide the team in using our full channel mix effectively
• Lead by example, championing marketing excellence

Why You'll Love It

You'll work in a dynamic matrix structure where you can flex your functional and commercial muscles. Your ideas will shape the future of our marketing operations, and you'll see the impact of your work across Informa Markets.

Ready to transform our marketing and lead a team that loves what they do? Join us and make your mark!

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 24 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Get three for one: A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Stay well: Use FiscFree to purchase a gym subscription or a new bike with tax benefits.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.  At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.  

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