Office & Client Relations Admin

Ingram Content Group (ICG) is hiring for an Office & Client Relations Administrator to contribute to our Ingram Publisher Services (IPS) team in our NYC office.  In this role, you will work to provide support to the Ingram Content Group NYC Office.  You will support the Two Rivers Distribution and Ingram Academic Services Client Relations team on all aspects of client relations including sales and reporting, client data management, and conferences. 

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or directly related year for year experience.
• 1 year experience working in a customer service, office/clerical or with the public to include MS Office experience

Preferred Skills:

• Strong written and oral communication skills
• Experience working in a professional environment
• Detailed-oriented and strong organizational skills

Key Responsibilities:

NYC Office Duties:

• Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
•  Disseminates, and assures compliance to Ingram office policies, operations, and procedures.
• Responsible for the flow of correspondence, requisition of supplies, reception services, mail, and facilities.
• Responsible for the facilities day-to-day operations (logging and receiving guests, distributing building access keys and back-up to security access cards, etc.)
• Responsible as primary liaison to building management, maintenance, and cleaning services and is authorized to review and recommend for payment invoices from these groups.

Client Relations Duties: 

• Supports Client Relations team on all aspects of client management, including sales conference coordination, reporting and systems training, operational follow-up, and publisher communication.
• Manages seasonal catalogs in electronic catalog, Edelweiss.
• Solicits missing materials from publishers as needed by Sales Reps.
• Creates marketing materials under guidance of client managers.
• Compiles and communicates title changes for client titles.
• Runs analysis on initial title laydowns and oversees print projections for new titles with sales reps and client publishers.

Hiring Salary Range: $23.61/hr - $29/hr.  This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish