Account Manager, Commercial
Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.
Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.
Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Join us to help define and lead the AI revolution for customer service.
What's the opportunity?
We’re looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA.As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business.We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire.In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- You’ll own and act as the main point of contact for a book of business
- Your goal will be to drive net growth within that book
- You’ll hunt and work expansion opportunities within that book
- You’ll run a proactive and effective renewal process
- You’ll articulate Intercom’s value using the Command of the Message framework
- You’ll forecast and plan pacing throughout each month and quarter
- You’ll partner with a CSM and SE to ensure the long term success of your book
- You’ll partner with R&D and Marketing to ensure the voice of your customers is heard
What skills do I need?
- 2-3 years experience in a B2B closing role
- 2+ years of SaaS experience
- Excellent written and verbal communicator
- Ability to discover pain and articulate potential solutions
- Ability to accurately qualify opportunities
- Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
- Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
- Experience forecasting on a monthly or quarterly basis
Bonus skills & attributes
- Experience working in B2B SaaS
- Experience working renewals
- Experience using the Command of the Message framework
- Experience using MEDDPICC as a qualification framework
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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