Recruiting Coordinator

What's the opportunity? 

Recruiting is a key driver to Intercom’s success. As a Recruiting Coordinator at Intercom, you’ll act as a first impression for the company and partner closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an optimal candidate interview experience. This position will support our global team to efficiently navigating complex scheduling requests and last-minute changes. Along with scheduling interviews, our Recruiting Coordinators are responsible for supporting recruiting related initiatives and overall system maintenance. We currently operate in a hybrid working model and this person will be expected to be in the office in San Francisco at least 3 days a week.

What will I be doing? 

• Coordinate and schedule interviews: Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.
• Applicant tracking system (ATS) management: Support recruiters and hiring panels by opening, organizing, and maintaining recruitment data in ATS. Generate reports and provide data insights as required.
• Candidate experience: Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.
• Job postings and advertising: Assist with posting job openings on various job boards and Intercom's careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.
• Recruitment operations support: Assist with maintaining recruitment-related documents, templates, and processes. Help streamline and optimize recruitment operations, including organizing recruitment events, managing recruitment campaigns, and coordinating with external vendors.
• Represent Intercom’s mission, vision, and values with integrity and professionalism.

What skills do I need? 

• Minimum of 1 year of experience working in a fast paced, high growth company environment
• Strong attention to detail, high sense of urgency, and prioritization skills
• Excellent communication skills
• Affinity for improving and caring for the candidate experience
• Proficiency in multiple tools and systems: GSuite, Microsoft office and other ATS

Bonus skills & attributes 

• Familiarity with Recruiting tools, such as Greenhouse, GoodTime, and Candidate.FYI.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is 60,000 - 80,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).