Senior Cloud Engineer

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

The Senior Cloud Engineer works with a team of skilled staff to create and execute cloud computing strategies by designing and developing technical systems, with specific expertise in Azure Cloud Services. They oversee deployments, configurations, and management of all cloud-based systems, applications, and infrastructure. They are a technical resource to IT Service Desk, Systems Engineers, and other IT departments sharing responsibility for the day-to-day maintenance and support of the company’s global infrastructure.

The Cloud Senior Engineer participates in a variety of cross-functional team projects, including the planning, design, and implementation of new/updates to existing Cloud components, authentication, and end user/endpoint security.

Engineering and Administration

• System architecture and engineering of cloud infrastructure and cloud applications, including but not limited to Azure Front Door, Azure app services, Azure storage solutions, Azure virtual machines, Azure synapse, Azure Databricks, Azure network solutions.
• Analyzing and managing cloud costs to ensure cost optimization and maximum use of resources.
• Developing strategies for migrating existing applications, data, and infrastructure to the cloud with minimal disruption.  
• Ensure all environments are kept current and consistent to increase reliability and quality of continuous integration and deployment efforts.
• High availability and disaster recovery capabilities to minimize downtime and maintain business continuity.
• Leverage the latest cloud technologies and services to drive innovation and maintain a competitive edge.
• Provide necessary documentation for all applications and systems.
• Provide off-hours support, as needed, to support product updates, equipment upgrades, and address technical issues.

Maintenance & Projects

• Monitor Cloud Services, Systems, Network to ensure optimal performance.
• Applying security patches and updates to cloud infrastructure to protect against vulnerabilities
• Event Response – respond to and report systems failures and security events
• Infrastructure automation including cloud deployments, orchestrating workloads using tools like Terraform, Ansible, and Azure Dev Ops, and creating scripts and templates to automate repetitive tasks and improve efficiency.
• Off Hours response and support for High severity incidents
• Maintain technical documentation for solutions and standard operating procedures such that services are delivered in an efficient and effective manner.
• Recommend and perform cloud configuration adjustments to solve problems. 
• Manage multifaceted and technically sophisticated projects and on-going operations.
• Meet project and task deadlines.

Service/System Improvements

• Identify and bring forward improvement ideas
• Continually look to improve and refine the IS cloud infrastructure services delivered to the business, globally.
• Maintain knowledge of emerging technology.
• Help define and meet SLA requirements for infrastructure components.
• Contribute deep technical skills, and industry experience and best practices to the rest of the team, driving change.

Communication & Collaboration

• Communicate effectively, verbally and in writing with people at all organizational levels.
• Work in a team environment making positive contributions to the organization.
• Establish and maintain effective relationships with staff members, customers, and vendors.
• Other duties as assigned or required.

• Bachelor’s degree in computer science or related/applicable field(s) is preferred, or relevant work experience in lieu of required 
• 3 to 5 years of experience as a Cloud Engineer running mission critical applications/infrastructure in a public cloud, including hands on experience with at least one public cloud provider: AWS, Google Cloud or Microsoft Azure
• 1 to 3 years of experience as a Senior Engineer, performing design, implementation, development and support of infrastructure components
• Strong understanding of network topology, LAN, WAN, and SD-WAN configurations. 
• Working experience with security/compliance requirements including PCI, SOC, and NIST framework.
• Knowledge of ITIL and Project Management processes.
• Demonstrated success in developing and deploying enterprise-level solutions
• Strong organizational and problem-solving skills
• Excellent analytical and communication skills
• The ability to travel as required (<10%)

The US national base salary range for this position is $112,231- $140,289. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.

All your information will be kept confidential according to EEO guidelines.   You must be work authorized in the United States without the need for employer sponsorship.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.  Additional in office time may be required to support team/project needs.  Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.