Product Support Specialist

Unlock your value! Join Our Team as a Product Support Specialist at Inventi!

Here at Inventi, we are constant learners who are passionate about our work and always striving to deliver the highest quality!

Inventi is a financial application development and integration company with deep knowledge in the financial sector and banking products. We use cutting-edge technologies and solutions that enable us to always be one step ahead. 

We are looking for a passionate Product Support Specialist to join our team.

What will you do:

• Act as the main point of contact for customer support inquiries
• Maintain an in-depth understanding of products, including their features, use cases, and potential issues
• Test new product features, updates, and bug fixes
• Monitor and report support metrics to improve customer experience and product performance
• Manage and oversee the customer onboarding process to ensure a smooth and successful start.
• Develop, update, and maintain help articles, FAQs, and support guides.
• Collaborate with teams to streamline support, share insights, and shape the product roadmap.

What  we expect:

• Proven experience in quality assurance or a related role.
• Excellent communication skills to work with customers and teams.
• Strong problem-solving, organizational, and data analysis skills.
• Quick understanding of product features, troubleshooting and product releases testing.
• Proficiency in English, both written and spoken.
• Team player with the ability to collaborate effectively across departments.

What we offer:

• Inspiring culture surrounded by experienced, passionate, and self-improving colleagues.
• Personal and professional growth with a learning budget.
• Remote work opportunities, flexible working hours.
• Private Health insurance and pension plans.
• Gross salary starting from 2500 Eur per month (depending on your experience and competencies).

Unlock your value! Here at Inventi you’ll craft your career path, be a part of fintech kinship and will work on tailor-made solutions.