Customer Success Engineer

[ABOUT ISTARI DIGITAL]

Istari is a digital engineering software company enabling our customers to turn the physical world into the digital to accomplish their specific mission or business objectives.

Istari was founded with the vision of making open, scalable digital engineering ecosystems a reality – where new technologies and systems are created digitally, free from the real-world constraints of costs and schedules. We are creating the world’s best engineering model sharing platform, allowing our customers to simply and securely integrate their models across different engineering disciplines, organizations, and security levels.

At Istari, we are passionate about our mission of creating the world's first open and scalable industrial metaverse. Whether our customers are designing prototypes, performing virtual testing, or training AI and autonomy for complex systems, we know that going digital will save them time, resources, and reduce their environmental impact.  

While we are a distributed team with most team-members working remotely, we place an emphasis on staying connected and collaborative, prioritizing in-person opportunities to build trust as a team. At Istari, we still believe that trust is best built in-person. To do this, we have an engineering headquarters in Cambridge, MA for focused technical development and several times per year we gather for an off-site that allows us to develop our professional skills and our team relationships.

[VALUES]

At Istari, we live by our values, which include:

Purposeful Autonomy

We value letting people self-organize and self-motivate. 

Our flat structure and lack of meeting clutter are meant to empower individuals and teams to be proactive.

Our autonomy is measured, goal-oriented, and results-driven – not meandering.

Clear objectives help us prioritize our time.

Smart Transparency

We believe in honest-but-kind communication, transparency, and open-door policies.

We love learning about challenges and tackling them early, not hearing good or bad news late.

We share work-in-progress across our team. 

Fast feedback keeps autonomy purposeful.

Continual Curiosity

At Istari, we love learning to do things ourselves.

We ask, read, share, teach – even watch YouTube videos – to learn new skills to solve problems.

When we make breakthroughs, we write them down.   

Writing focuses ideas, helps us learn, and helps us share.

Equal Opportunity

Istari is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

We are seeking a highly motivated and technically proficient Customer Success Engineer to join our team. In this role, you will leverage state-of-the-art digital engineering tools—including CAD, CFD, FEM, and others—along with industry-leading software development best practices to address and advance the digital engineering needs of our customer organizations. You will work on-site within our customer teams to understand their challenges, deliver tailored engineering solutions, and drive successful technology adoption. While embedded with customers, you will report to and maintain close communication with our internal Istari team, ensuring alignment with company standards and strategic objectives.

• Customer Engagement & Technical Support: Collaborate directly with customer organizations to assess, design, and implement digital engineering solutions. Act as the primary technical liaison, addressing customer inquiries and troubleshooting issues related to digital engineering tools and software. Provide training, guidance, and best-practice recommendations to customer teams to enhance their digital engineering capabilities.
• Digital Engineering & Software Development: Utilize digital engineering tools (CAD, CFD, FEM, etc.) to analyze and simulate engineering designs and processes. Develop, test, and maintain software solutions that integrate with digital engineering workflows, following modern software development best practices. Document technical solutions, create user manuals, and produce training materials for both internal teams and customers.
• Collaboration & Reporting: Work closely with the Istari team, reporting progress, sharing insights, and aligning customer projects with our overall technical strategy. Participate in internal reviews, strategy sessions, and knowledge-sharing initiatives to continuously improve our offerings. Assist in the development of proposals and technical solutions for new business opportunities.
• Continuous Learning & Innovation: Stay updated on emerging trends and technologies in digital engineering and software development. Identify opportunities to integrate innovative tools and methodologies into customer solutions and internal processes.

• Education & Experience: Bachelor’s or Master’s degree in software engineering, computer science or Mechanical Engineering, Electrical Engineering, with strong coding abilities. Proven hands-on experience with digital engineering tools such as CAD, CFD, FEM, or similar simulation/analysis software. Demonstrated expertise in applying software development best practices, including coding, testing, and version control. Previous experience in a customer-facing role, technical consulting, or engineering services is highly desirable.
• Technical & Interpersonal Skills: Strong analytical, problem-solving, and critical-thinking abilities. Excellent verbal and written communication skills, with the capacity to translate technical concepts to non-technical audiences. Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced environment. Willingness and ability to travel and embed with customer organizations as needed.

• Familiarity with agile software development and DevOps methodologies.
• Experience mentoring or training technical teams in digital engineering or software practices.
• Industry certifications or specialized training in digital engineering tools (e.g., advanced CAD, CFD, or FEM certifications).

BENEFITS

We offer highly competitive benefits, including:

Health and Family

- Medical/Dental/Vision

- Employee Premiums are 100% Company Paid

- Life Insurance

- Flexible Work Hours 

- Unlimited Paid Time Off (PTO) with federal government holidays

Financial

- Competitive Compensation 

- 401k 

- Company Stock Options

- Home Office Setup Budget

Learning

- Reimbursement for approved trainings and subscriptions

- Conferences (travel, lodging, and fees)

Note - some benefits are not available to interns or contractors.

Thank you for your interest in Istari. Expect to hear back from us soon with next steps.