Senior Account Manager, K-12, Rosetta Stone

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an Account Manager for our Rosetta Stone team. Rosetta Stone has been the leading language learning program for 30 years. 

The ideal candidate will have a passion for K-12 education, account management and customer success. In this role you will be developing and managing relationships with school administrators across the US to ensure customer satisfaction throughout the customer life-cycle. As a Senior Account Manager at Rosetta Stone, you will be responsible for project managing your accounts from an internal and customer facing perspective to include leveraging internal resources to provide best in class service for the accounts that you manage. You will handle subscription renewals, upselling, customer retention and engagement activities in assigned territory. You will collaborate and work closely with your field sales counterparts to develop and execute towards strategic goals.   #LI-TL2

To be successful in this role, you must be proactive, well organized and extremely personable, ensuring strategic communication touchpoints for multiple accounts. You possess exceptional communication skills, both verbal and written, and you are a strong presenter. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity. 

You’ll be expected to develop a strong understanding of “everything Rosetta Stone” from rostering and integration to security and privacy to product features and implementation. You are a trusted, strong internal and external resource. This position requires you to be proactive and self-motivated, driven to help our customers to be successful Rosetta Stone products. With an attitude of no task being too big or too small you are willing to take on projects as needed by our customers and internal teams while being a true resource. The Senior Account Manager must be comfortable with data and analysis to include executing customer data reviews and providing insights. Your overall goal is to be a strong representative of Rosetta Stone, displaying competency and confidence with our customers.

This is a full time position in our Raleigh, NC office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

• Managing Rosetta Stone’s high tier accounts ($25,000 and higher) for approximately 50-80 customer accounts on average 
• Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory
• Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
• Develop a deep understanding of Rosetta Stone’s products and what sets us apart from competing programs
• Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
• Effectively communicate new product enhancements and benefits to existing customers virtually
• Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
• Work closely with internal teams to meet the needs of the customer, including strategizing and executing strategies in conjunction with the field sales team
• Gather customer feedback to help improve and enhance product offerings

WHAT WE'RE LOOKING FOR

• BA/BS Degree required
• 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall
• Ability to learn and be an expert on the Rosetta Stone and related platforms
• Classroom experience and/or a related educational field preferred
• Exceptional communication skills, written and verbal
• Strong presentation skills
• Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
• MS Office, Google Suite computer skills. SalesForce experience a plus
• Detail-oriented and exceptionally organized
• Exceptional critical thinking, research and problem-solving skills
• Proven ability to work effectively across teams
• Ability to multi-task and manage multiple accounts/activities simultaneously
• Comfortable with technology and passionate about bringing technology into the classroom