Talent Acquisition Specialist - Customer Support Team (6 Month Contract)

Join Our Mission: Help the Helpers with Jane

Let’s kick things off with a quick intro. Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community. We’re looking for people who are ready to jump in and join us as we simplify the lives of healthcare practitioners and patients every day.

At Jane, success means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. And guess what? Jane is a remote-first company, so every role, including this one, gives you the freedom to work from anywhere in Canada.

Learn More About Us

We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, tele health, secure payments and billing along with an evolving library of features. You can see more of them here.

We're a company that is growing rapidly, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, we would love to hear from you.

No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year.

We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews. If you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!

Your Role in Our Journey:

We are seeking a dynamic, results-driven high-volume Talent Acquisition Specialist to support our Customer Support function by managing the end-to-end recruitment process for Customer Support Representatives. This is a fast-paced, high-volume role that requires a keen eye for talent, strong communication skills, and the ability to engage and recruit a diverse pool of candidates. As a key member of the recruitment team, you will ensure the efficient and effective sourcing, interviewing, and bringing on customer support representatives, enabling our customer support team to operate at peak capacity! 

• Talent Sourcing & Candidate Outreach
• Source top-tier customer support candidates through the inbound, job boards, social media, and internal referral networks, ensuring a constant influx of high-quality talent.
• Conduct rigorous resume screening, evaluate applications, and initiate outreach to qualified candidates with precision and urgency 
• Consistently build and maintain a consistent pipeline of qualified drivers to meet the rapidly evolving and critical needs of the customer support team, guaranteeing seamless coverage at all times.

• Interviewing & Assessment:
• Conduct high-volume interviews, efficiently assessing candidates’ alignment and qualifications to ensure a quick turnaround and meet the demands of a fast-paced environment. (targeting 30 screens per week).
• Conduct phone screenings, video interviews, and in-person interviews to evaluate candidate qualifications and cultural alignment.
• Administer relevant assessments (e.g., skills assessment test) as part of the selection process.
• Assess candidates’ ability to perform essential customer support functions and ensure compliance.

• Collaboration with Hiring Managers:
• Work closely with hiring managers in the customer support department to understand specific driver needs and ensure alignment on qualifications and expectations.
• Provide regular updates on recruitment progress, candidate pipelines, and market trends.

• Candidate Experience:
• Create a positive and engaging candidate experience by ensuring timely communication, feedback, and a smooth interview process.
• Act as a brand ambassador, representing the company’s values and mission throughout the recruiting process.

• 3-4 years of experience in high-volume recruiting, especially in roles related to, Customer Success roles, customer support and or in SAAS environments
• Strong experience using recruiting platforms, including Lever ATS, to source and manage candidate pipelines.
• Excellent interviewing skills with the ability to quickly assess candidate qualifications and fit for the role.
• Ability to manage multiple recruitment efforts simultaneously in a fast-paced environment.
• Strong communication and interpersonal skills to effectively collaborate with hiring managers and candidates.
• Ability to maintain a positive, empathetic, and solution-oriented approach throughout the recruitment process.
• Proficiency with applicant tracking systems (ATS) and HR software.

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $60,000 and a maximum annual salary of $75,600.  As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role).

When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $60,000 to $63,000. A salary above $63,000 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.