Operations Supervisor - 2nd Shift

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.

Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today. 

The Operations Supervisor for 2nd shift will normally be working 4 days per week on Mondays - Thursdays from 4pm - 2:30 am at JMA's Liverpool, NY production facility. There may be the need to rarely cover the same hours on Fridays or Saturdays, when needed. This position is a salaried exempt position and not eligible for over-time pay.

• Works hand in hand with new product development teams to create a seamless transition between design and production.
• Ensure production needs are communicated and executed on time
• Report on all Operations KPI metrics to drive continuous improvement
• Coordinate, maintain, and report on all production goals
• Monitor, resolve, and report on all production complications.
• Responsible for all production metrics: OTD, Utilization, Productivity, FPY, Cycle Count Accuracy, and Scrap cost
• Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries
• Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities
• Identify Production material shortages based on SAP booking requirements and interface with Sourcing team to identify risks for corrective action.
•  Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests
• Maintains quality service by establishing and enforcing organization standards
• Works collaboratively with manufacturing engineering to drive improvement in yield and throughput
• Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.
• Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Minimum of 5 years of production management experience; a background in engineering, business, or product line management preferred
• Statistical analysis knowledge.  Familiar with excel pivot table reporting and/or Minitab.
• Green belt in LEAN Management and knowledge of value stream mapping and single piece flow is nice to have.
• Excellent organization, communication, judgment, and problem-solving skills.
• Must be detail oriented with strong analytical skills and high organizational skills
• A strong systems knowledge with ability to analyze, troubleshoot and resolve issues.
• Strong knowledge in standard software applications, with strong understanding of Microsoft Excel and Access Database
• Experience in manufacturing, production environment setting with ERP data collection and reporting knowledge
• Ability to multi-task, prioritize work, and perform under pressure in a fast paced, dynamic environment
• Ability to identify issues pre-emptively as well as implementing corrective and preventive actions
• Bilingual English and Spanish is a plus

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At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.

At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.