Customer Success Manager - (Remote - UK)

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For one of our clients, we are looking for a Customer Success Manager, remotely from the UK.

As a Customer Success Manager, you will play a pivotal role in driving customer satisfaction and ensuring successful product implementations across a wide portfolio of Mid-Market and SMB clients. You will work closely with clients to identify their needs, resolve challenges, and ensure they experience the full value of the solutions offered. Your goal will be to build lasting relationships, collaborate with internal teams, and drive business growth within the EMEA region.

Accountabilities:

• Lead onboarding initiatives to ensure clients are set up for success from day one.
• Maintain strong relationships with key client stakeholders, addressing any concerns and ensuring continued engagement.
• Partner with Sales and Product teams to identify opportunities for account growth and ensure client satisfaction.
• Provide insights and strategic advice to clients to help them align their objectives with the company's solutions.
• Monitor client progress and adapt strategies as needed to ensure they achieve their desired outcomes.

• Bachelor’s degree or equivalent experience.
• 3-5 years of experience in Customer Success within a SaaS environment.
• Strong track record of managing client accounts, particularly in complex technical environments.
• Excellent communication skills with the ability to build rapport and trust across diverse teams.
• Proficiency in time management and organization, with the ability to juggle multiple client accounts effectively.
• A proactive, goal-oriented mindset, and the ability to adapt to changing client needs.
• Experience with Mid-Market accounts is a plus, and familiarity with hospitality technology is an advantage.

• Canary Days: Monthly company-wide days off to recharge.
• Self Improvement Club: Monthly personal goal sharing with a budget to help achieve these goals.
• Professional Development Chats: Budget for professional development and cross-functional conversations.
• Travel Reimbursement: Travel stipend for team visits to offices in New York, San Francisco, or Dallas.

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