IT Support Specialist

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

Job Summary:

IT Service Operations IT Support Partner will provide tier II level IT partnership for internal Trane Technologies employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.

Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.

Support will be provided as during normal business hours, as well as occasional after-hours support.

Responsibilities:

· Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals

· Maintain client hardware lifecycle and asset management activities

· Provide partnership and support for IT related projects

· Complete minor and major incident management

· Support application and emerging technology deployment support

· Fulfill hardware and software requests

· Provide employee training related to employee used hardware and IT processes

· Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services

· Support technical solutions and ensure reliable, secure client endpoint devices.

· Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.

· Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.

Additional Responsibilities:

· List any site or regional additional responsibilities – Omit if there are none

Ideal Qualifications and Competencies:

· Bachelor’s or Associate degree in a related IT technical field

· IT experience providing technical customer support including troubleshooting computer hardware and software

· Experience with the ServiceNow platform

· Complete Lean 101 or equivalent training within 1 year of starting the position

· Ability to demonstrate outstanding customer service skills

· Strong oral and written communications skills

· Ability to demonstrate strong interpersonal skills

· Work Independently with minimal supervision

· Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies

· Ability to demonstrate strong organizational skills

· Excellent problem-solving and critical thinking skills

· Ability to follow documentation procedures

· Ability to demonstrate strong remote troubleshooting support skills

· Ability to evaluate priorities and drive effective time management

· Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)

Ideal Qualifications and Competencies:

· Bachelor’s or Associate degree in a related IT technical field

· IT experience providing technical customer support including troubleshooting computer hardware and software

· Experience with the ServiceNow platform

· Complete Lean 101 or equivalent training within 1 year of starting the position

· Ability to demonstrate outstanding customer service skills

· Strong oral and written communications skills

· Ability to demonstrate strong interpersonal skills

· Work Independently with minimal supervision

· Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies

· Ability to demonstrate strong organizational skills

· Excellent problem-solving and critical thinking skills

· Ability to follow documentation procedures

· Ability to demonstrate strong remote troubleshooting support skills

· Ability to evaluate priorities and drive effective time management

· Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)

Payrate: $28