Senior Customer Service Manager

SIXT is looking for a dynamic and experienced Senior Customer Service Manager to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you!

YOUR ROLE AT SIXT 

• You will oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service quality
• You will recruit, train, and develop a high-performing team focused on delivering premium customer service
• You will partner with domestic and international teams to resolve complex customer issues effectively
• You will handle escalated customer inquiries, ensuring prompt and satisfactory resolutions
• You will implement strategies to enhance call center performance, response times, and customer satisfaction
• You will maintain service excellence by aligning customer interactions with brand standards and continuous improvement initiatives

YOUR SKILLS MATTER 

• Bachelor's degree in Business Administration or related field, or 5+ years of progressive contact center management experience
• Proven success as a call center leader, ideally in the rental car or travel industry; global experience is a plus
• Strong leadership skills with the ability to mentor, motivate, and manage diverse teams effectively
• Excellent communication, problem-solving, and conflict-resolution skills
• Deep understanding of workforce management principles and data-driven performance optimization
• Strong organizational and time management skills, thriving in fast-paced environments

WHAT WE OFFER

• Comprehensive Health Insurance / Paid Time Off & Sick Leave Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan. Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance   
• Bonus Plan Take advantage of competitive performance-based incentives with uncapped commission structures  
• Hybrid Work Format Flexible hybrid work options - 4/1 format with flexible start times (8-5 or 9-6)  
• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family  
• Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement or Additional Perks Experience the advantages of working in a dynamic work environment and ample opportunities for professional advancement 

About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!