Customer Success Manager - Remote - United States

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For one of our clients, we are looking for a Customer Success Manager, remotely from the United States.

As a Customer Success Manager, you will play a crucial role in ensuring clients maximize the value of their partnership. You will develop strong relationships with key stakeholders, drive product adoption, and work to enhance overall customer satisfaction. Your ability to analyze customer needs, provide strategic guidance, and proactively address challenges will directly contribute to retention and growth. You will collaborate across internal teams to ensure smooth onboarding, continuous engagement, and the successful execution of customer success initiatives.

Accountabilities:

• Develop and execute customer success strategies that drive product adoption and satisfaction.
• Build and maintain strong relationships with multiple levels of customer organizations.
• Conduct regular business reviews, presenting key metrics, best practices, and product updates.
• Partner with sales, marketing, and product teams to align on customer growth opportunities.
• Proactively identify risks and develop mitigation plans to prevent churn.
• Serve as the primary point of contact for customer escalations, ensuring timely resolutions.

Requirements:

• Proven experience in customer success, account management, or a related field.
• Background in SaaS, subscription-based software, or technology-driven customer engagement.
• Strong analytical skills to assess customer health scores and develop data-driven success plans.
• Excellent communication and interpersonal skills, with the ability to engage with executives and decision-makers.
• Ability to work effectively across distributed teams in fast-paced environments.
• Bachelor's degree from an accredited institution is required.

Benefits:

• Flexible working hours and remote work options.
• Generous paid time off and leave policies.
• Health, dental, and vision insurance coverage.
• Professional development and learning opportunities.
• Company-wide engagement initiatives and team-building activities.
• Opportunities to contribute to social impact initiatives and diversity programs.

• Proven experience in customer success, account management, or a related field.
• Background in SaaS, subscription-based software, or technology-driven customer engagement.
• Strong analytical skills to assess customer health scores and develop data-driven success plans.
• Excellent communication and interpersonal skills, with the ability to engage with executives and decision-makers.
• Ability to work effectively across distributed teams in fast-paced environments.
• Bachelor's degree from an accredited institution is required.

• Flexible working hours and remote work options.
• Generous paid time off and leave policies.
• Health, dental, and vision insurance coverage.
• Professional development and learning opportunities.
• Company-wide engagement initiatives and team-building activities.
• Opportunities to contribute to social impact initiatives and diversity programs.

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