German Customer Support - Remote

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For one of our clients, we are looking for a Customer Support Agent, remotely from Kosovo.

As a Customer Support Agent, you will be responsible for assisting customers of multinational consumer electronics and e-commerce companies. You will engage with customers via email, live chat, social media, and phone to provide top-notch support, troubleshoot issues, and ensure customer satisfaction. This role requires patience, excellent communication skills, and a problem-solving mindset. You will undergo specialized training to enhance your abilities and provide the highest level of support. Working as part of an international team, you will be an essential link between the company and its customers, ensuring a smooth and positive customer experience.

Accountabilities:

• Provide professional and empathetic customer support across multiple channels, including email, chat, phone, and social media.
• Troubleshoot customer issues effectively, ensuring timely resolution and maintaining high customer satisfaction.
• Stay updated with the latest product information, policies, and procedures to deliver accurate support.
• Collaborate with team members and escalate complex issues when necessary.
• Follow company guidelines and best practices to maintain quality standards in customer interactions.
• Continuously improve support skills through training and development opportunities.

• Proficiency in German (C1 minimum) and English (B2 minimum).
• Interest in e-commerce, consumer electronics, and customer service excellence.
• Strong adaptability to new technologies and products.
• Problem-solving skills with a proactive and detail-oriented approach.
• A quiet and dedicated workspace at home.
• (Optional) Previous experience in a customer service role is an advantage.

• 100% remote work with flexible schedules, eliminating commute time and costs.
• Opportunity to work in an international, fast-paced environment with top e-commerce and tech brands.
• A diverse and inclusive company culture with colleagues from 80+ countries.
• Access to innovative digital tools and comprehensive training programs.
• Career development opportunities and various learning initiatives.
• Access to an employee mental health platform with certified professionals and online resources.
• Participation in engaging company activities and employee-led communities

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