Portuguese Speaking Customer Support For Online Content Creators - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are excited to announce an opening for a Portuguese Speaking Customer Support representative, specifically focused on supporting online content creators. In this dynamic role, you will be the go-to contact for our creative clients, providing them with the assistance they need to successfully navigate our platform. Your fluency in Portuguese, combined with your understanding of the digital content landscape, will be crucial in helping creators optimize their experiences and resolve any issues they may encounter. You will handle inquiries via multiple channels, from emails to live chats, ensuring that our clients receive timely and friendly support. If you are passionate about helping individuals succeed in the world of online content and have a knack for customer service, we invite you to join our forward-thinking team at The House of Mercier and play a vital role in empowering creators to shine.

Responsibilities

• Assist Portuguese-speaking online content creators with inquiries and issues via email, chat, and phone.
• Provide guidance on platform features, tools, and best practices to maximize content creator success.
• Troubleshoot user account and technical issues effectively and respond promptly to concerns.
• Document interactions and feedback to enhance customer satisfaction and improve service quality.
• Collaborate with internal teams to share insights from creators and suggest product improvements.
• Conduct follow-ups with clients to ensure satisfaction and resolve outstanding issues.
• Stay knowledgeable about industry trends and our offerings to offer informed support.

• Fluent in Portuguese and English, both written and verbal.
• Prior experience in customer support, preferably in the online services or content creation industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a proactive approach to addressing challenges.
• Familiarity with various online content creation tools and platforms is an advantage.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Proficient in using customer support software and standard office applications.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...