Director, Collections

JOB DESCRIPTION

Director of Credit & Collections will manage our Credit & Collections department and develop our processes into a world-class function. The Director will devise and implement solutions that improve our cash conversion cycle, optimize our credit risk, be accountable for updating and administering the credit and collections policies and procedures, and provide the reporting necessary for the business leaders to grow their business. This role will report to the VP, Customer Experience and interact regularly with Treasury, Sales Operations, Billing, Legal and heads of our Sales teams.

The candidate for this role must be able to create and communicate a vision for how credit and collections policies support profitable business growth while balancing financial risk to the company. The role requires close interaction with the Sales leadership and broad involvement in the entire order-to-cash process.

This position will be based in our Miami Headquarters.

Responsibilities of the Role:

• Monitor credit risk, aging AR, and other credit & collections metrics, and identify whether credit strategy is effective and performing as expected
• Manage a team of credit and collections specialists
• Partner closely with cross-functional teams including Sales, Finance, Legal and various business owners to ensure clear communication with customers
• Develop performance forecasts that take into account a variety of economic, market, and customer-specific factors
• Take current credit and collections processes to the next level, including formalizing escalation procedures and processes
• Set objectives for the collections team that align with Treasury, Finance & Corporate cash goals and ensure team goals are met
• Improve current collections metrics by effectively manage day-to-day collections activities and motivating the teams to identify, resolve, and mitigate account delinquencies
• Manage bad debt expense forecasting and assessment process
• Be the voice of Credit and AR metrics towards senior management, on credit risk issues, recommendations, and progress

What you will need:

• Self-motivated, ability to analyze, create a vision and move towards that vision with minimal guidance, make the best decisions for the company and self-direct.
• Degree in Finance, Accounting, Business or equivalent experience.
• 10+ years of Finance experience including credit and collections, preferably for high-growth tech, Background in SaaS environment, e-commerce support and credit/collections support a plus.
• 5+ years of management experience required
• Salesforce, NetSuite and Zendesk experience desirable
• Domain expertise in credit underwriting, process optimization, and risk mitigation
• Excellent communication skills required, ability to work positively and collaboratively with stakeholders like Sales who are managed to different incentives
• Organizational talent and follow-through, knows how to identify stakeholders, establish relationships, and exert influence to get work done
• Excellent analysis and decision-making skills; can balance attention to detail with strategic planning and long-term vision

• Respond to customer inquiries concerning all elements of quote to cash process, including, customer account information/updates, invoice queries, payment processing, credit applications and quote creation with prompt responses confirming that issue is being attended to and providing updates as necessary.
• Responsible for maintaining professionalism with our clients and ensure the best customer experience with every caller.

• Update Sales and Account Management Team on specific customer escalations, as needed
• Update internal systems, as necessary
• Results oriented. Strong attention to detail is a must.