Senior Manager, Business Operations

Klaviyo is looking for a Senior Manager of Business Operations to help shape an emerging team at a rapidly growing company. The team’s primary focus is to ensure that cross-functional work at Klaviyo is done efficiently and effectively. Your responsibilities will include helping Klaviyo align on company-wide strategies, translating strategy into action, gathering data and determining optimal success metrics, communicating leadership decisions throughout the company, and improving key cross-term processes. If you are intellectually curious with a proven track record delivering on strategic business initiatives, driving program management and communicating cross-functional objectives, this is a role where you can have a major impact.

How you will make a difference:

• Gather, prioritize and structure critical information for the leadership team to guide with effective decision making.
• Oversee strategic business initiatives from development through execution under the guidance of functional leaders.
• Assist in the communication process between the leadership team and the rest of the company.
• Ensure that strategic operational priorities are linked to planning and execution. Provide frequent visibility to the leadership team regarding progress towards OKRs.
• Collaborate with functional teams on metric selection and goal setting for important success measures.
• Own the execution of the tactical operational mechanics including executive meetings, offsites, and all-hands meetings. Create agendas, deliver pre-reads and ensure follow-up on action items.
• Extract meaningful insights from analytical research and convert them into actionable business proposals.
• Engage with key business stakeholders to improve our best practices, lean process flow, underlying tech systems, and patterns of behavior.
• Lead processes to analyze and make proposals on key strategic initiatives to functional and company leaders.

Who you are:

• You have worked in a business operations or analytics role for 8+ years professionally, including 3+ years in high tech (preferably SaaS environments).
• You have a track record of success in project management roles within fast-paced growth environments.
• You are an alumni of a top-tier strategic consulting firm where you honed strong critical thinking skills and gained experience working with senior business decision makers.
• You are able to shape end-to-end business programs with articulated missions, charters, performance criteria, and stakeholder buy-in.
• You are a self-starter, motivated by continuously solving hard problems.
• You are adaptable, intellectually curious and ready to embrace change in dynamic environments.
• You are well-versed in systems and processes to make it easier for teams to accomplish their goals.
• You are confident in modeling business scenarios using Google Suite and other tools.
• You possess strong SQL skills for data collection and analysis.
• You are strong at driving alignment, managing time, and managing priorities.
• You are experienced at managing business rhythms in an agile SaaS environment.
• You are a great communicator and negotiator able to develop shared perspectives.
• You are able to drive results through indirect influence.
• You are passionate about customer’s experience in e-commerce.
• You have a Bachelor’s degree (Masters degree preferred).

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