Logistics Coordinator, USA

Koala’s mission is: better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service, and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

Support logistics and fulfillment operations as key liaison between Koala teams and 3rd party partners (warehousing and Freight Partners) to ensure smooth and efficient day-to-day execution.  Oversee processes, systems and reporting to troubleshoot/resolve issues, optimize workflows, and drive operational efficiencies that improve the customer experience and fulfillment performance. 

What key responsibilities does this role have @ Koala?

• Own and manage day-to-day logistics operations, tracking orders, troubleshooting issues, and optimizing workflows.
• Serve as a primary liaison between CS, Warehousing, and Freight Partners
• Conduct on-site warehouse visits every 1-2 weeks (or more, as needed) to oversee operations and troubleshoot on-site issues.
• Maintain logistics reporting, extracting, auditing, and analyzing data from multiple sources (Shopify, WMS, order tracking software) to monitor order flows and optimize fulfillment performance.Review reporting for insights and take action or communicate as necessary.  
• Work closely with national 3PL warehouse partner/s to deliver against our high customer service standards while efficiently managing costs.
• Monitor inbound shipments, create ASN’s and complete receipt processes to ensure accurate stock reconciliations and additional projects. 
• Collaborate  with finance team to ensure accurate SOH reconciliations
• Monitor order fulfillment process and home delivery carriers, small parcel and LTL.
• Proactively identify exceptions, investigate order anomalies, and resolve fulfillment issues efficiently. 
• Review sales forecasts and adjust order allocation between distribution points. 
• Work directly with the CX team, warehouse teams, and freight partners to ensure smooth customer communications. 
• Lead fulfillment process automation improvements to reduce manual tasks and increase operational efficiency. 
• Ensure proactive issue resolution by investigating errors, migrating risks, and optimizing reporting accuracy.
• Compile and monitor operational KPI metrics
• Facilitate operational KPI tracking and continuous process improvements to drive better fulfillment outcomes. 
• Facilitate Ad-hoc projects to support new initiatives

• 1-5 years exposure and experience with  e-commerce fulfillment
• Minimum of 2 years are required in logistics, fulfillment, or supply chain operations (e-commerce, retail, or DTC brands preferred). 
• Experience working with Shopify and Warehouse Management Software (WMS) or similar tools is required.
• Strong analytical skills - ability to extract and manipulate data for order tracking, fulfillment metrics, and operational improvements. 
• Experience collaborating with warehouse and CX teams to troubleshoot fulfillment issues.
• An interest in AI and automation.
• Hands-on experience with logistics order tracking software, reporting, and problem-solving in fulfillment operations. 
• Detail-oriented with strong troubleshooting skills and the ability to resolve logistics challenges. 
• Proactive and curious mindset - always thinking two steps ahead to improve processes. 
• Takes end-to-end  ownership of the role.
• Proficiency in Excel with a high level of attention to detail and exceptional organizational skills—required for managing reports, maintaining accurate logistics tracking with high attention to detail and strong organizational skills.
• Passionate about customer experience and ensuring a smooth order fulfillment.
• Growth mindset-opportunity to progress into more senior positions with excellent performance Ability to understand the big picture and prioritize competing considerations.

Treehouse Perks & Privileges… 

Koala is only great when its employees are happy — and we’re one happy bunch! 

• Take a break - Generous time off - Koala life leave, volunteer, parental, and more to help keep your work-life balance, balanced. 
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found, and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Competitive 401k matching and comprehensive Anthem private health insurance plans.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball (Aussie cricket reference FYI).  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.