Customer Service Representative

At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens’ needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information management through digitization and access systems

The CSR is responsible for engaging with our customers (internal & external) on behalf of Kofile.  It is their responsibility to ensure that all the necessary information and details are gathered so orders can be submitted to order entry and ready for the production floor.

They also serve as a liaison with the customer to clarify the details prior to shipment and when production has questions.

Responsibilities:

Receive customer orders and make sure all the information is complete and ready to be processed. If not, they will reach out to the customer and get those details (via phone, email)

That could include looking up previous orders to ensure accuracy.

They will quote the potential orders for the customers including gathering freight quotes if necessary.

They will assist the company with sales whenever possible.

Detailed oriented

Excellent written and verbal skills

Ability to identify inconsistencies in the order

Excellent problem-solving skills

Must be able to handle repetitive tasks

Ability to work in a team environment

Preferred skills:

Manufacturing knowledge, Computer skills a must, Customer service experience,

Word & Excel experience preferred

Benefits:

As a full-time employee, you will receive access to the following benefits:

•    Paid overtime available for non-exempt employees
•    Low-cost insurance (medical, dental, vision, life & disability)
•    Maternity and paternity benefits
•    401(k) plan (company matching)
•    Paid holidays, vacation, and sick time
•    Educational assistance