Dutch Speaking Customer Care for Online Shopping Platforms Department in Greece

Patrique Mercier Recruitment is excited to offer an entry-level position for a Dutch Speaking Customer Care representative within our Online Shopping Platforms Department located in beautiful Greece.

This role is perfect for individuals who enjoy working in a fast-paced environment and have a passion for e-commerce and customer service.

As a Customer Care representative, you will assist our Dutch-speaking customers with their inquiries related to our online shopping platforms. Your key responsibilities will include managing customer questions, resolving issues, and ensuring that our customers have a seamless shopping experience.

This is a fantastic opportunity to contribute to a dynamic team while building valuable skills in customer service and e-commerce!

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through various communication channels (phone, email, chat)
• Assist customers with inquiries related to online orders, products, payment, and delivery
• Handle and resolve customer complaints with professionalism and care
• Document customer interactions and maintain detailed records of each case
• Collaborate with team members to ensure efficient service delivery
• Stay updated on product offerings, promotions, and company policies
• Participate in training sessions to continuously improve product knowledge and customer service skills

• Fluency in Dutch and English, both written and spoken
• Willingness to relocate to Greece - remote work only within Greece
• Strong communication and interpersonal skills
• Customer-focused attitude with a positive approach
• Willingness to learn and adapt in a fast-paced environment
• Basic computer proficiency and familiarity with customer support software is a plus
• Ability to work both independently and as part of a team
• Interest in online shopping and e-commerce is advantageous

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
• Free Greek Lessons, Engagement Activities