Technical Services Representative

Latitude is currently seeking currently seeking a Technical Services Representative to join our team in Homestead, FL. This role will provide technical assistance and education on testing services including setup support, continuous client contact during testing, and creation of cost proposals.

Responsibilities:

Provide customer education on client's services by phone or e-mail and determine best course of action to match customer needs

Provide technical assistance to customers on test program setup and provide continuous ongoing client contact during testing along with documentation of all customer contact

Discuss requests with the Inside Sales Leader to review project feasibility

Review testing standards and engineering drawings

Create proposals for testing at all client testing locations and follow up on cost estimates or tests requested but not received

Attend trade shows to represent client and host in-person tours at Q-Lab Florida

Active role in hurricane preparation

Required Skills/Experience:

Minimum Associate’s degree in a science or technology field

Minimum 3 years of customer service experience, including heavy written correspondence

Must be able to explain technical concepts at a variety of levels (technical to non-technical)

Computer literacy and good working knowledge of MS Word and Excel

Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation

Fair grasp of algebra and geometry concepts

Business etiquette knowledge

Desired Skills/Experience:

5 years customer service experience

Bachelor’s degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.)

Experience in a test or manufacturing lab

Experience with national and international standards (ASTM, ISO, DIN, etc.)