Clinical Office Manager/Medical Assistant

Join Our Team as a Clinical Office Manager/Medical Assistant!

Are you a dynamic professional with a passion for healthcare and operations? Laurencin Personal Physicians is looking for a Clinical Office Manager/Medical Assistant (OM/MA) to join our team and play a pivotal role in ensuring exceptional patient care and smooth office management.

Who We Are:

Laurencin Personal Physicians (LPP) is a concierge medical practice in Santa Cruz, California, dedicated to providing high-quality, personalized primary care. The practice embraces a whole-person philosophy of care, honoring patient autonomy while utilizing advanced conventional and alternative approaches. Services include readily available appointments, emphasizing patient convenience and a focus on preventive care, diagnostic excellence, and wellness promotion. Discover more about our practice at https://www.laurencinpp.com/.

What You’ll Do:

In this dual-role position, you’ll blend operations expertise with clinical support to provide outstanding care and service. Approximately 70% of your time will be spent managing the practice, while 30% will be spent supporting front office/medical assistant staff.

A typical day might include --

• Oversee day-to-day operations, including front desk flow, back office flow, and general communications
• Review billing for both insurance and membership, as well as manage payroll.
• Ensure practice compliance and regulatory adherence, such as HIPAA, OSHA, and other local, state, and federal regulations.
• Coordinate relationships with vendors, including managing contracts
• Oversee the facility maintenance and manage supplies, medication, and vaccination inventories to ensure seamless office functionality.
• Train and manage the Front Office/Medical Assistant staff and conduct performance reviews.

• Assist in rooming patients, obtaining vitals, and performing medical procedures as needed.
• Handle prescription refills and provide patient education and support for activities such as self-administered medications, glucometer setup, home blood pressure exams, and wound care. as directed by the physician.
• Support the physician in providing care for homebound patients. 

Who You Are:

You are a skilled multitasker passionate about delivering excellent patient care and operational efficiency. As the Office Manager/Medical Assistant, you serve as the physician’s right hand, ensuring seamless communication, anticipating the practice’s needs, and proactively addressing urgent and routine matters to keep the practice running smoothly. You have keen attention to detail, strong problem-solving skills, and a commitment to supporting the physician and the practice's overall success.

Core Competencies:

• Compassionate communicator with excellent interpersonal abilities.
• Enjoy the challenge and privilege of delivering thoughtful clinical care
• Proactive problem-solver who tailors solutions to the specific needs of the practice.
• An inquisitive, curious person who is eager to learn and teach new skills and new approaches  
• Able to move back and forth from the administrative to the clinical as needed

Qualifications:

• Certification as a Medical Assistant (CMA or equivalent) is preferred.
• 5+ years of experience in a clinical or medical office setting.
• Well-versed in using an EMR system, proficiency with Epic preferred 
• Extremely familiar with medical terminology and common adult primary care medical concerns.
• 3+ years as a clinical manager.
• Current CPR/BLS certification is required.

Why Join Us? 

At LPP, we foster a collaborative environment that emphasizes professional growth, innovation, and exceptional patient care. 

We offer:

• Holistic Total Rewards: This role offers a base salary range of up to $120,000. We also provide a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) + match, as well as generous paid time off 
• A supportive and inclusive workplace.