Renewals Specialist

LEAP leads the world in the development and sale of cloud-based legal practice management software for small law firms on a Software as a Service (SaaS) model.  We employ more than 600 people, and have offices in Canada, USA, Australia and the UK with more than 57,000 users using our software worldwide. We are seeking a Renewals Specialist to join our highly motivated, high velocity and growing team, based in Toronto, ON. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful. This is a great opportunity to be part of our dynamic and motivated Client Relations Team.

This is a great opportunity for an ambitious Renewals Specialist to help secure high client retention while ensuring clients are making the most of the software. Your presentation and communication skills, success at liaising with our current clients, and ability to renew client contracts will see you win in this role.

**This role will be a hybrid model, 3 days in the Toronto office. 

Responsibilities and Duties (including but not limited to)

• Demonstrating the key benefits and new features to our current clients online and onsite
• Securing renewal contracts with the chance to upsell
• Achieving individual and team targets
• Keeping up to date with products and competitors
• Ability to successfully collaborate with different departments regarding our key clients, specifically our Customer Success team
• Understanding the mission of each client and be able to demonstrate how the software solution can assist them
• Able to handle any objections around product and price
• Two-way handovers of key information to relevant internal teams
• Promote use of the full suite of LEAP products & drive adoption of LEAP’s newest features
• Attend industry events to speak with existing clients

Skills Required

• Adept in analyzing client reactions to products and pricing with the ability to handle objections
• Strong negotiation skills
• Excellent drafting and communication skills
• Must be organized and a self-starter
• Familiarity with SalesForce is advantageous
• An ability to quickly build strong relationships
• Flexibility to collaborate with various departments to remove roadblocks for clients
• Demonstrated ability to work under pressure and be adaptable in a changing environment 
• Experience working in a law firm or an understanding of legal culture is preferred but not required
• Proven success in an Account management or Sales role preferred

Benefits

Why work at LEAP?

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

• Competitive Insurance Benefits, RRSP matching Plan, and generous Vacation Time.
• Hybrid, flexible working model.
• Excellent and collaborative working environment.
• A fantastic culture – open communication, and transparency through practical and quarterly strategic briefings.
• Employee Share Scheme

 
At LEAP,
We care about what we do and the people we work with

We continually improve to be the best

We NEVER EVER GIVE UP!

At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs.