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Commercial Director

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

  • We're building one of the world’s leading fintech companies and are off to a strong start:

  • One of the UK’s newest unicorns with a team of just over 400 people

  • Among the fastest-growing tech companies in the UK

  • Profitable since 2017

  • Backed by top investors including Balderton Capital and Goldman Sachs

  • Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

  • Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

  • Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

  • Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About Lendable


Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

 

> We're building one of the world’s leading fintech companies and are off to a strong start:

> One of the UK’s newest unicorns with a team of just over 400 people

> Among the fastest-growing tech companies in the UK

> Profitable since 2017

> Backed by top investors including Balderton Capital and Goldman Sachs

> Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)


So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

 

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.



Join us if you want to


> Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

> Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

> Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting



About the role


This is an exciting opportunity to play a pivotal role in optimising commercial decision-making while ensuring responsible conduct as we scale our UK Cards portfolio beyond 1 million customers and towards £1 billion in assets. You’ll work closely with teams across Lendable; including growth, product, credit, and technology, to drive impactful changes and deliver results. As a key partner to the UK Cards Managing Director, you’ll act as the deputy, contributing strategically to the portfolio's growth and success. This is also an FCA-certified role, offering a unique chance to make a significant impact in a fast-paced, high-growth environment while shaping the future of our UK Cards business.

What you'll be doing

  • Further develop and maintain, working with credit, enhanced economic modelling tools to enhance the decisions taken around product offers, pricing, credit limit assignment and margin setting

  • Drive growth in the portfolio through optimisation of customer product offerings to enhance Lendable’s competitive position whilst maintaining performance within target return levels and risk appetiteIdentify and evaluate opportunities to expand for example through new products, features or partnerships

  • Ownership and development of the UK Cards P&L forecasting approach

  • Identify and implement strategies to reduce the business cost base, providing Lendable a cost advantage over our peers in the market

  • As required own third-party relationships, ensuring the relationship provides value to Lendable both in terms of costs and quality of service. Relationships managed in line with Lendable’s procurement policy

  • Act as a deputy to the UK Cards Managing Director as required 

Your experience

  • Experienced in retail banking and/or consumer finance with a minimum of 8 years of experience working on credit card portfolios ideally gained within the non-prime space.

  • Experience working in a regulated environment.

  • Ownership of budgets and P&L.

Life at Lendable (check out our Glassdoor page)


> The opportunity to scale up one of the world’s most successful fintech companies.

> Best-in-class compensation, including equity.

> You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.

> Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday

> We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

> ​We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London


Check out our blog!

Life at Lendable (check out our Glassdoor page)

  • The opportunity to scale up one of the world’s most successful fintech companies.

  • Best-in-class compensation, including equity.

  • You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.

  • Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday

  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

  • ​We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

Check out our blog!

Average salary estimate

$125000 / YEARLY (est.)
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$100000K
$150000K

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What You Should Know About Commercial Director, Lendable

At Lendable, we're on the lookout for a passionate and skilled Commercial Director to join our dynamic team. We're an innovative fintech company dedicated to making consumer finance faster, cheaper, and friendlier. With a track record of being one of the UK's newest unicorns and a team of over 400 talented individuals, we're shaking up the financial landscape. In this pivotal role, you'll work closely with various teams, including growth, product, credit, and technology. Your mission? To drive impactful changes as we scale our UK Cards portfolio towards £1 billion in assets. This isn't just about overseeing operations; it's about taking ownership over strategic decisions that shape the future of our offerings. If your experience lies in retail banking or consumer finance, particularly within credit card portfolios, you’ll find yourself in the perfect position to utilize your expertise. You’ll lead efforts in developing economic modelling tools, enhance customer product offerings, and manage the UK Cards P&L forecasting approach. What makes this opportunity even more enticing is the chance to work alongside the UK Cards Managing Director, where you can act as a deputy, adding significant value from day one. If you're ready to tackle challenges in a high-growth environment while influencing the direction of one of the market’s fastest-growing companies, we’d love for you to join us at Lendable!

Frequently Asked Questions (FAQs) for Commercial Director Role at Lendable
What responsibilities does a Commercial Director have at Lendable?

As a Commercial Director at Lendable, you will play a crucial role in optimizing commercial decision-making for our UK Cards portfolio. This includes developing economic modeling tools for product offerings, managing the UK Cards P&L forecasting, and driving growth through strategic customer product enhancements. Additionally, you will work closely with cross-functional teams to identify opportunities and act as a deputy to the UK Cards Managing Director, ensuring the portfolio's growth and success.

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What qualifications are required to become a Commercial Director at Lendable?

To qualify for the Commercial Director role at Lendable, candidates should have a minimum of 8 years of experience in retail banking or consumer finance, ideally with a focus on credit card portfolios in the non-prime space. Experience in a regulated environment is crucial, along with a solid background in managing budgets and P&L ownership.

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How does Lendable support its employees in terms of well-being?

At Lendable, we prioritize the well-being of our team members through robust support systems that include private health insurance and a friendly work environment. We also ensure a work-life balance by allowing employees to work from home on Mondays and Fridays, fostering inclusivity and growth.

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What makes Lendable's work environment unique for a Commercial Director?

The work environment at Lendable is not only collaborative but also nurturing. As a Commercial Director, you will work with exceptional, resourceful teams dedicated to solving problems creatively. Our culture encourages shared ideas and innovation, ensuring that you feel empowered to make impactful decisions from the start.

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What are the growth opportunities for a Commercial Director at Lendable?

As a Commercial Director at Lendable, you will oversee the expansion of our UK Cards portfolio which provides unparalleled growth opportunities. This role allows you to shape product strategy, optimize customer offerings, and evaluate new product features, all of which are critical to Lendable's ambitious goals.

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Common Interview Questions for Commercial Director
Can you describe your experience with managing credit card portfolios?

In your response, highlight a specific credit card portfolio you managed, detailing the results achieved, innovative strategies employed, and any tools or methodologies you used to analyze performance metrics. Share insights on how you aligned portfolio management with the company's broader financial objectives.

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How do you approach economic modeling for financial products?

Discuss your experience with various economic modeling tools and techniques relevant to consumer finance. Emphasize how you leverage data to enhance decision-making around pricing, credit limits, and customer offerings, and provide examples of successful model implementations.

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What strategies do you employ to drive growth within a consumer finance portfolio?

Outline the specific strategies you have used in the past to identify growth opportunities, such as developing new products or optimizing existing offerings. Include metrics that showcase your success in enhancing portfolio performance and expanding customer reach.

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How do you ensure compliance in a regulated environment?

Detail your experience with compliance regulations in the finance sector, explaining the processes you followed to ensure adherence to legal requirements. Highlight the importance of fostering a compliance culture within teams you've led and provide anecdotes of any challenges you've overcome in this area.

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What key performance indicators do you monitor in financial portfolio management?

Discuss the key KPIs you track, such as default rates, portfolio yield, and customer acquisition costs. Explain how you use these metrics to steer decision-making and align team efforts with organizational goals.

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Can you provide an example of a partnership you established that benefited your organization?

Share a specific example of a successful partnership you cultivated within the realm of consumer finance. Discuss how you identified the opportunity, the negotiation process, and the resulting benefits to both parties.

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How do you foster collaboration across different teams?

Highlight specific techniques you utilize to facilitate cross-departmental collaboration, such as regular brainstorming sessions or joint strategy meetings. Share an example illustrating how your approach led to enhanced outcomes for the company.

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What methods do you use to optimize cost efficiency in a portfolio?

Explain the strategies you have implemented to analyze costs versus performance in financial products. Discuss how you use data to identify areas for cost reduction while still maintaining quality service and customer satisfaction.

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How do you approach customer feedback in product development?

Discuss your techniques for gathering and integrating customer feedback into the product development process. Emphasize how you balance customer needs with commercial objectives and provide examples of successful implementations driven by this feedback.

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What excites you about working with fintech companies like Lendable?

Express your passion for innovation in the fintech sector and how you are driven by the potential to make finance more accessible and efficient. Share specific aspects of Lendable's mission or culture that you resonate with, and discuss how your background aligns with their goals.

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Founded in 2014, Lendable offers loans to consumers by matching them with investors. It aims to make loan applications easier and quicker by using technology to automate credit decisions and give borrowers instant, personalized interest rates. Len...

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Full-time, hybrid
DATE POSTED
January 28, 2025

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