Warranty Recovery Specialist

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

In this role, you will directly impact the bottom line at our rapidly growing company! You will be the company's point person in recovering refunds on all warranty product recoveries from third-party business partners. 

• Drive maximum possible financial recovery through the cancellation of outstanding warranty agreements
• Create financial recovery targets and track progress against goals
• Maintain reporting on recoveries to date and future recoveries being targeted
• Must be organized, self directed and comfortable speaking on the phone with a variety of business partners
• Build out standardized, repeatable templates for cancellation requests to reduce processing cycle times
• Coordinate and streamline any communication with dealership partners across internal teams
• Notate refunds received and ensure funds appropriately applied to customer accounts
• Identify opportunities to enhance our claims process and provide feedback for process improvement

• 2+ years of work experience in auto dealerships, auto lending, or at an auto warranty company preferred
• Familiarity with Microsoft Excel is required
• Strong written and oral communication skills, comfort making calls to third-parties
• Attention to detail 
• Organizational skills
• Resourcefulness in obtaining data when clean and or complete information is not available
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long-term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!