Customer Sales Support ATCC - Milan, Italy / hybrid

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

About the ATCC

ATCC, a not-for-profit organization, is the world’s largest biorepository holding a collection of over 4,000 cell lines, 70,000 microorganisms and providing GMP cell banks to the Biopharmaceutical community. LGC is the exclusive partner of ATCC in Europe and seek to build awareness of the unique portfolio, grow revenues and ensure customers receive the materials in perfect condition. ATCC is the go to provider of validated, authenticated biomaterials trusted by scientists worldwide.

Exciting Customer Sales Support Role - Use Your Scientific Expertise!
Do you have a background in Life Sciences and want to take your career to the next level in a customer-focused role? LGC is offering an exciting opportunity to join our team, where you will support the sales and distribution of our ATCC portfolio across Italy and other EMEA regions as needed.

In this role, your primary responsibility will be to deliver exceptional customer service. This includes responding to tenders, addressing sales and technical inquiries via phone or email, and providing support to our Core ATCC Team and Technical Sales Specialists.

This position offers a hybrid work model, with the flexibility to work 50% from our office in Milan and 50% from home.

Does that sound good to you? We look forward to hearing from you soon! Please submit your application in English only, including details of your experience in customer service, as this is a key part of the role.
 

Key Responsibilities

• Handle customer inquiries, Italian tenders, prepare accurate quotations, and follow up to increase conversion rates
• Work closely with the Technical Sales team to customize responses based on customer requirements.
• Provide initial technical support to customers and escalate more complex issues when needed.
• Implement local strategies aligned with the EMEA sales and marketing plan
• Maintain service levels, act as a liaison between Order Entry and Technical Sales team and use ERP systems and Salesforce to support sales

Preferred Qualifications and Skills

• Educational Background: Degree in Life Sciences or a related field to Cell Biology
• Experience: Previous experience in sales or customer service, preferably in a Life Sciences company, demonstrating a proactive approach to sales activities within a scientific environment is required
• Language Skills: Proficiency in Italian and English and communication abilities
• Strong organizational skills: Prioritization capabilities aligned with commercial activities
• Technical Proficiency: Experience with CRM systems and proficiency in Microsoft Office suite

Our offer

• Comprehensive training and mentoring for a successful start
• Friendly, supportive, and dynamic Environment, vibrant team in an innovative, international company and diverse customers 
• Career Growth in achieving sales targets and contributing to the success of the core ATCC Team
• Work-life balance through flexible and hybrid work models
• Open working culture that focuses on integrity, respect, passion and curiosity for future-oriented, creative solutions
• Permanent employment contract and attractive employer benefits

Join our international team and drive our mission of 'Science for a Safer World' forward! We are looking forward to your application in English.

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

Passion for our work makes the world a safer place. We are inspired by our purpose. It drives us forward to deliver the best we can every day.

Curiosity makes tomorrow’s innovations possible. We challenge and question to discover creative and innovative solutions, enabling our customers and LGC to grow and evolve.

Integrity is embedded in LGC and our 180+ year heritage. We hold ourselves to the highest standards and trust our colleagues to do the right thing.

Brilliance is in everything we do. Our remarkable colleagues are experts in their field. They collaborate to deliver brilliant science to exceed our customers’ expectations.

Respect for individuality and diversity is our strength. We respect and value our colleagues, our customers, our environment and our science.

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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