Practice Group Manager - job 1 of 3

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health. 

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

JOB SUMMARY: 

The Practice Group Manager will be on site to provide direction, coaching, and support to team members and clinicians in their assigned offices serving as local culture carriers and an extension of operations leadership.

They will monitor workflow processes, outcomes, clinician/patient satisfaction and performance measures to ensure their offices are meeting or exceeding the established clinical, operational, and financial objectives set in cooperation with leadership. 

COMPENSATION: $67,000 - $78,000/annually, with bonus potential

LOCATIONS:

4500 E Pacific Coast Hwy Suite 320, Long Beach, CA 90804

  1000 N Sepulveda Blvd Suite 270, Manhattan Beach, CA 90266

12215 Telegraph Rd Suite 107, Santa Fe Springs, CA 90670

21535 Hawthorne Blvd # 200, Torrance, CA 90503

DUTIES/RESPONSIBILITIES:

Operational Excellence:

- Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director.

- Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.  

 - Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group. 

- Provide Operations Director with root causes and action plans for any identified areas of under-performance.

- Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals.

- Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services. 

- Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care. 

- Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization. 

- Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.  

Staff Performance and Support:

- Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s).

- Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures. 

- Provide direct administrative oversight and operational support for therapists and prescribers within practice group.

Clinician Performance and Support:

- Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection. 

- Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction. 

- Partner with Intake team to ensure efficient patient matching and timely ramp of new clinical team members. 

- Serve as Operations contact for clinician admin questions and concerns on operational support. 

- Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.  

- Partner with Clinical Director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices. 

- Clinician Issue-Resolution & retention: communicates weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfaction.

- Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths).

Required Skills/Abilities:

- Microsoft Office experience; Strong Excel skills (pivot tables, formulas, etc.). 

- Strong technical and analytical skills. 

- Excellent written and verbal communication skills and ability to handle sensitive and confidential information. 

- Highly organized with strong attention to detail and accuracy. 

Education and Experience:

- Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required.

LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Learn more at www.lifestance.com.