Customer Engagement Manager

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are seeking an innovative learning professional with experience and expertise in developing and delivering educational materials for an external audience. This person will be a primary driver of the training adoption in a specific market. They must be able to create and deliver locally-relevant learning experiences, by leveraging, tailoring, augmenting, and aligning to the global content strategy. This person will collaborate with multiple functions including Core Content LXDs, Sales, Customer Success, Marketing, Knowledge Management, Insights and more continuously iterate and improve the live learning experiences they deliver. The ideal candidate is customer focused, outcome focused, tech-savvy, and partnership-minded. They have a passion for customer training and an understanding of adult learning principles and theories.  

The Customer Learning team within the Scaled Solutions Organization provides evolving learning materials for LinkedIn SaaS customers to enable, inspire, and compel strong adoption and success.   

Responsibilities  

• Deliver market tailored virtual and in-person training experiences  
• Create and tailor learning materials to market-fit local customer needs including live delivery and video formats  
• Collaborate with cross-functional teams for product, brand, and legal compliance.  
• Manage market-focused content by auditing, updating, and retiring content, and updating the channel of distribution owners where applicable.  
• Pilot new training approaches built to increase product and feature adoption.  
• Assess market requirements through data analysis and stakeholder management  
• Apply project management principles & techniques  
• Leverage data-driven decision-making to prioritize, execute and report on training outcomes  

Basic Qualifications:

• 2+ years of instructional design, training, or L&D  
• Experience in Instructor-Led-Training (In-Person and Virtual)  

Preferred Qualifications :

• Fluency in Dutch, French, German, Italian, Portuguese, Spanish or Portuguese
• Bachelor’s degree in design, learning development, or a related field  
• Experience using Video editing software (AI-based or other)  
• Experience using Voice-over recording (live or AI-based)  
• Experience using Learning Management System (LMS) experience - Skilljar  
• Experience using Presentation design (Keynote/PowerPoint)  
• Storyboarding  
• Curriculum development  
• Localization experience  
• Webinar facilitation experience  
• Familiarity with adult learning theories and principles

Suggested Skills:

• Project Management
• Collaboration
• Innovation

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