Specialist, HR Operations - 11 Month FTC

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for individuals with a passion to deliver exceptional customer service to our employees from Hire to Retire lifecycle. You will serve as the first point of contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works! 

Responsibilities:

• Provide exceptional customer service for LinkedIn’s employees by answering frequently asked HR questions, predominantly tier two and tier three complex cases.
• Execute on HR Operations rhythm of the business activities and tasks.
• Support internal stakeholders and partners to successfully implement a variety of HR programs, tools, policies, processes, and services. 
• Meet established quality and resolution times for all assigned support tickets. 
• Recognize when to escalate issues and follow applicable escalation and bug tracking protocols.
• Ensure data and information is complete and accurate in multiple HR Tools
• Ensure LinkedIn remains compliant with all relevant federal, state, and local legal requirements.
• Complete data integrity audits to identify and prevent negative impacts to LinkedIn.
• Help drive employee self-service strategy by ensuring all knowledge articles are thorough, up to date and effective. 
• Understand how to follow and promote adherence to processes and policies.
• Support cross functional training
• Develop yourself as an SME and represent HR Ops on projects and continuous improvement initiatives. 

Basic Qualifications:

• 3+ year of HR Operations / HR Shared Services experience

Preferred Qualifications:

• BA/BS degree in HR or a related field
• Experience with Workday, SmartRecruiters, or ServiceNow
• Experience with data management
• Knowledge & experience using Microsoft SharePoint
• Basic knowledge of Excel formulas & functionalities
• Excellent communication, interpersonal and project management skills
• Ability to drive programs independently and build relationships at all levels of the organization and management 
• Great problem solving and customer service skills. 

Suggested Skills:

• Customer Service
• Collaboration & Communication 
• Time Management
• Critical thinking & attention to detail
• Prioritization 

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.