Sr. Specialist, HR Operations (ServiceNow HRSD Data & Reporting)

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. This role may be remote or hybrid. At LinkedIn, hybrid roles are performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. Remote roles are performed from the designated home work location upon time of hire, and any changes to this home work location requires a review of remote status and approval.

As a key member of our HRSD System & Reporting Team, the ideal individual will support Human Resources by leveraging data, best practices, and innovative ideas to improve HR service delivery. This role involves advising and executing on HR data and reporting strategies, driving continuous improvements, and assisting the team in enhancing the employee experience across key moments that matter.

Responsibilities:

• Design and build custom reports, dashboards, and Performance Analytics solutions in ServiceNow to monitor operational performance needed to pinpoint inefficiencies and drive HR process improvements.
• Leverage expertise in ServiceNow data structure to design, manage, and optimize HR data workflows, pipelines, and automated reporting processes.
•  Work closely with HR leadership and COEs to define key metrics, generate performance reports, provide data-driven insights for strategic decision-making, and utilize problem-solving skills to address stakeholder concerns
• Configure and implement low to no-code HRSD solutions, collaborating with HR case management to improve data retrieval and reporting capabilities.
• Collaborate and coordinate with key stakeholders and teams to ensure execution of efficient solution testing of HRSD enhancements and improvements.
• Provide guidance to HR teams, deliver end-user training, and maintain comprehensive documentation on reporting processes, analytics, and system configurations.
• Partner with HR, IT, and Data Governance teams to translate business needs into HRSD solutions and effectively communicate updates and changes to stakeholders.
• Collaborate with IT and Data Governance teams on business requirements for HRSD solutions and efficiently communicate updates and changes to stakeholders.
• Support case resolution, ensuring high-quality responses and adherence to best practices. Provide recommendations to improve processes and compliance.
• Lead the development and dissemination of knowledge, focusing on best practices in HRSD data and reporting.
• Foster an inclusive team environment aligned with company values, promote diversity, and support professional growth through knowledge sharing

Basic Qualifications:

• Bachelor's degree in HR, Business Analytics, Data Science, Information Technology, or a related field, or equivalent experience
• 3+ years of hands-on experience with ServiceNow HRSD, including reporting, dashboards, and Performance Analytics
• 2+ years of HR reporting (metrics, KPIs, etc.) experience
• 2+ years’ experience with HR technology and systems management

Preferred Qualifications:

• ServiceNow certification (CSA, CIS-HR or CAS-Performance Analytics)
• Experience with SQL, Excel (advanced), and data visualization tools (Power BI, Visier, Tableau, etc.)
• Expertise in HR-related data analysis
• Possess a comprehensive understanding of HR operations, processes, and shared services
• Proven experience in troubleshooting and problem resolution
• Proficiency in analytical thinking and problem-solving
• Adept task management abilities
• Ability to work effectively both independently and as part of a team
• Outstanding organizational skills and attention to detail
• Ability to adapt to changing priorities and manage multiple tasks simultaneously

Suggested Skills:

• Data Analysis and Reporting
• Problem-Solving
• Collaboration and Communication

LinkedIn is committed to fair and equitable compensation practices. 

The pay range for this role is $86,000-$140,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. 

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.