Assistant Manager - Ankeny

LOF Xpress Oil Change is currently seeking a highly organized and energetic individual to join our leadership team in Ankeny Iowa. In the Assistant Manager position the right candidate will work a rotating schedule, including shifts Monday through Friday and Saturday/Sunday. As an Assistant Manager, you will be responsible for leading the team daily to provide fast, reliable, and friendly service to our customers. The right candidate for this position will have a proven track record of leadership experience, be willing and eager to learn new skills and accept feedback, be able to work in a fast-paced manner, and work well with a team to lead and deliver exceptional results.

LOF Xpress Oil Change is not just another quick-lube. Our company was built on a simple yet valuable concept - providing lube, oil, and filter changes in minutes without ever having to get out of the car. We strive to provide a quick-lube experience that is fast, reliable, and hassle-free. Our entire process is automated, from the kiosks that allow you to choose your services, to the audio and video recording of the services provided and shown on monitors for our customers' convenience. We are Changing Oil Changes.

• Inspire the team to create a welcoming experience for each customer by greeting each individual.

• Ensure work occurs at a fast pace to meet speed expectations for LOF Xpress Service

• Tailor each guest’s experience based on the customer’s preference. Follow cues given by the customer to discern the needed approach and ensure the team does the same.

• Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers and meet daily goals according to the scorecard.

• Train and coach Team Members to understand daily scorecard goals and inspire them to meet standards daily.

• Promote teamwork and a professional environment for co‐workers, vendors and customers and immediately address issues with the team when they arise.

• Communicate proactively and effectively with customers and co‐workers through speech and writing.

• Be willing to cross train and work in all areas of the facility, as needed.

• Maintain the facilities by assisting with clean‐up tasks between assigned vehicles and at the end of shifts.

• Dress professionally, according to LOF Xpress policy and standards

• Maintain organization of tools and devices throughout the facility

• Provide direction to the team to meet expectations and deliver outstanding service and value to the guest.

• Assist with exterior maintenance of the facility to promote guest and team safety.

• Be the leader on LOF Xpress technology and be able to execute tasks using such technology and train the team to properly use equipment.
• Able to cashier and operate the point‐of‐sale system when needed.
• Work a varied work schedule based on customer demand and store hours.
• Work quickly, efficiently, and safely to deliver quality service to our customers.
• Follow all safety procedures as described in the handbook and safety manuals and other postings.
• Proven ability to complete tasks independently and with little supervision.
• Report to all shifts on time when scheduled.
• Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks.
• Display proficiency in sales and service reviews
• Training requirements include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert
• Serve as a trainer for new team members.
• Provide positive and constructive on‐the‐spot verbal coaching to correct issues and procedure violations that occur.
• Proven ability to problem‐solve and critically think through issues that may arise during the service of a customer vehicle.
• Be cross‐trained and willing to work in all store positions.
• Serve in a capacity as an emerging store leader, lead trainer, and Technical Subject Matter Expert
• Be able to handle and deescalate customer complaints and warranties.
• Process shift summaries and reporting in a manner that meets store expectations.
• Participate in weekly store meetings and bring valuable insights to discuss.
• Other duties as assigned.

• Competitive pay commensurate with experience/qualifications.

• Competitive Benefits

• Medical, Dental, and Vision

• Paid Time Off

• 401(k) Retirement

• Comprehensive on‐the‐job training is provided for all departments/levels.
• Discounts on vehicle services and an automotive parts discount possible through our preferred vendor.
• A development culture with a focus on promoting from within.