Project Manager, Customer Platform

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for an experienced candidate to join our evolving Customer Platform Organization as a Project Manager. We are looking for a project manager that has experience with defining and driving clear process, analytical thinking, and the ability to collaborate with a wide group of stakeholders to drive forward a best in class product.

The Customer Platform organization is responsible for keeping riders & drivers on our platform safe and supported, and for enabling other organizations in the company to do the same.  We provide products and platforms for both external and internal customers, and play a key part in delivering on Lyft’s overall strategy. We work with a wide variety of teams & stakeholders across the company, and are looking for an amazing team player who can help bring team members together and drive projects forward.

Responsibilities:

• Develop a deep understanding of the needs of the organizations & their priorities. Plan and drive implementation of new programs, processes, and systems to improve execution and productivity across teams
• Manage multiple roadmaps, dependencies, and launch timelines across several teams & roles (operations, product, eng)
• Hold stakeholders accountable for deadlines, deliverables, and updates.
• Maintain a consistent communication strategy for informing execs, leadership, teams & stakeholders of progress, and roadblocks (with actions)

Experience:

• Minimum 2+ years of Project Management or Business Analyst experience
• Strong systems thinker with exceptional organizational / project management skills
• Successful track record effortlessly managing multiple, concurrent, high visibility initiatives
• Concise, direct, clear communicator with a proven ability to navigate difficult messages, eliminate ambiguity, and tactfully drive accountability 
• Ability to think both tactically and strategically, and drive complex conversations that result in actionable insights
• Passion for Lyft, the ride-sharing community, and a drive to make a meaningful impact
• Ability to dive deeply into a problem and quickly assess risks and dependencies
• Bonus: Knowledge of and passion for the Safety & Customer Cares space

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Access to a Health Care Savings Account
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service 
• 4 Floating Holidays each calendar year prorated based off of date of hire
• 10 paid sick days per year regardless of province
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is $76,000 - $95,000 CAD. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.