Amerex- Corporate Receptionist

Amerex Corporation is the world’s largest and most innovative manufacturer of hand portable and wheeled extinguishers for commercial and industrial applications. Our state-of the-art gas detection systems along with pre-engineered fire suppression systems for vehicles, commercial cooking operations, and industrial applications have earned Amerex a reputation for excellence in the fire suppression industry.

While other companies have been in the industry longer than Amerex, no other company has surpassed the quality, service and innovation provided by Amerex Corporation since its founding in 1971. With quality products, constant innovation and excellent customer support, Amerex Corporation is unsurpassed in its pioneering efforts to provide better fire protection throughout the world.

All Amerex positions follow a culture that aligns with eight guiding principles as follow: Teamwork, Excellence, Communication, Leadership, Environment, Safety, Accountability and Trust. These principles may be illustrated as a compass that provides personal guidance to help team members navigate through situations which may be encountered daily at work. They are the guiding beliefs that we share with our parent company, McWane, Inc. Our continued commitment to and alignment with the McWane Way will lead to positive results in our company and our communities.

About This Role:

The Corporate Receptionist provides the first impression customers and visitors get with a company. We are seeking a positive-minded individual with high emotional intelligence to fill this role within Amerex Corporation. This position reports directly to the Customer Success Manager and will play an integral role in our goal of providing a successful customer experience. The Corporate Receptionist provides the first impression customers and visitors get with a company. We are seeking a positive-minded individual with high emotional intelligence to fill this role within Amerex Corporation. This position reports directly to the Customer Success Manager and will play an integral role in our goal of providing a successful customer experience!

What You'll Do:

• Operate multi-button telephone console (switchboard)
• Maintain security by following procedures and controlling front entrance access (submitting

          request for floor access, issue visitor badges)

• Greeting all visitors cordially and professionally
• Types correspondence, reports, labels, contracts, as directed
• Manage the Customer Success Departmental Weekly Calendar
• Manage break room supplies
• Process orders for amenities (supplies, paper, and pantry supplies)
• Serve as the main contact for vendors and ensure that they are always escorted into the building
• Maintain and distribute list of associate contact information
• Arrange /schedule meetings as needed
• Ensure that the entire Lobby Reception Desk remains tidy, organized, and ready for business
• Act as backup support for senior executives, taking accurate messages and transferring calls to appropriate individuals
• Level 1 support for the Customer Success Department
•  Scan documentation for archiving
• Preparation of reports
• Train back-up support for switchboard
• Act as main contact for departmental safety drill
• Pick up and sort mail
• Operate multi-button telephone console (switchboard)
•  Maintain security by following procedures and controlling front entrance access (submitting

            request for floor access, issue visitor badges)

• Greeting all visitors cordially and professionally
• Types correspondence, reports, labels, contracts, as directed
• Manage the Customer Success Departmental Weekly Calendar
• Manage break room supplies
• Process orders for amenities (supplies, paper, and pantry supplies)
• Serve as the main contact for vendors and ensure that they are always escorted into the building
• Maintain and distribute list of associate contact information
• Arrange /schedule meetings as needed
• Ensure that the entire Lobby Reception Desk remains tidy, organized, and ready for business
• Act as backup support for senior executives, taking accurate messages and transferring calls to appropriate individuals
•  Level 1 support for the Customer Success Department
• Scan documentation for archiving
• Preparation of reports
• Train back-up support for switchboard
•  Act as main contact for departmental safety drill
• Pick up and sort mail

Who You Are: 

• High school diploma required (some college/trade school preferred)
• 2+ years of experience as a receptionist, and/or administrative role
• Previous switchboard/reception experience (preferable)
• Strong organizational and problem-solving skills
• Superior attention to detail is necessary
•  Must be able to meet and greet visitors with a professional, gracious, and courteous manner
•  Must have excellent time management and communication skills necessary to perform in a corporate environment
•  Proficient in MS Office, Microsoft Office Functions, Excel, MS Office Suite
• Maintain security by following procedures and controlling access (submitting visitor badges)
• Ability to multi-task in a frequently busy environment

What We Offer:

• Paid Time Off
• 10 Paid Holidays per year
• Affordable Medical, Vision, and Dental Plans
• Company-paid Life and AD&D, STD, and LTD Insurance
• 401(k) plan with Company match
• Tuition Reimbursement Program

Location & Commitments: 

• Permanent full-time roll based in Trussville, AL
• Overtime may be required to ensure client projects are completed and delivered on time
• Weekend work is rare, but can occasionally be necessary

Working Conditions: 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and may involve exposure to moderate noise levels.

Physical Requirements: 

The physical demands described here are representative of those that must be met by team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.