Dutch Speaking Customer Support for Transportation Services Remote In Greece

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a Dutch Speaking Customer Support Representative to join the team of a leading transportation services company. This remote role based in Greece offers you the chance to be part of an energetic and supportive work environment while providing exceptional service to our valued customers. As a key player on the customer support team, you will be responsible for addressing inquiries, resolving concerns, and ensuring a smooth experience for clients utilizing our transportation services. Your fluency in Dutch and passion for helping others will play a critical role in fostering strong customer relationships and enhancing overall satisfaction. If you thrive in a dynamic setting and are eager to contribute to a reputable company, we invite you to apply and make your mark with The House of Mercier.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Dutch, providing accurate and timely information.
• Assist clients with booking requests, service information, and logistics-related queries.
• Troubleshoot and resolve customer issues promptly to ensure satisfaction.
• Document all interactions with customers in our CRM system to maintain accurate records.
• Follow up with customers to ensure issues have been resolved and gather feedback on services provided.
• Work collaboratively with team members and internal departments to enhance service offerings.
• Stay informed about our transportation services and industry trends to provide informed support.

• Fluent in Dutch and English, both spoken and written.
• Experience in customer support or a relevant field is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations and resolve conflicts amicably.
• A background in transportation or logistics is an advantage.
• Self-motivated and comfortable working in a remote environment.
• Strong organizational skills and attention to detail are essential.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...