Norwegian Speaking Customer Service For Online Travel Platform

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic Norwegian Speaking Customer Service Representative for a leading online travel platform. This role is ideal for individuals who are passionate about travel and possess exceptional communication skills. As a key member of the customer service team, you will be responsible for providing top-notch support to our Norwegian-speaking clientele, ensuring that their queries and concerns are addressed promptly and effectively. You will play a vital role in enhancing customer satisfaction and fostering long-term relationships with our clients. The ideal candidate will have a strong understanding of customer service principles and the ability to thrive in a fast-paced environment. If you are looking to take the next step in your career and be part of a team that values innovation and excellence, we invite you to apply for this exciting opportunity.

Responsibilities

• Provide exceptional customer support to Norwegian-speaking customers via phone, email, and chat.
• Assist customers with inquiries regarding travel bookings, cancellations, and changes.
• Resolve customer complaints and concerns in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on platform features and services to enhance their experience.
• Collaborate with other departments to ensure seamless service delivery.
• Stay updated on travel regulations, policies, and platform updates to provide accurate information.

• Fluency in Norwegian and English, both written and spoken.
• Proven experience in customer service, preferably in the travel industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and tools.
• Flexibility to work varied hours, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...